Fran Hall
Like everyone else who responded to the Competition and Markets Authority’s consultation on whether to make a market investigation reference for the funeral market, we received an e-mail last week. The e-mail invited us to share our views on whether the said MIR should also cover the delivery of funeral
Fran Hall
Here’s a salutary tale for anyone who is seduced into buying a funeral plan in order to ‘get on with enjoying life’, or ‘protect your family from future costs and worry’ or to avail themselves of the ‘peace of mind that your funeral costs and arrangements have been taken care
Fran Hall
  Dear reader We’d like to ask for a few minutes of your time to respond to two important funeral related consultations. The first is the Funeral Market Study by the Competition and Markets Authority. This forms part of a year long study into the state of the British funeral
Fran Hall
Back in 2015, we reported on this blog about the legal skirmish between funeral plan providers Safe Hands Funeral Plans and Golden Charter – see here to refresh your memory.  A paragraph from that blog post came to mind today: ‘While the lawyers order trebles all round and get ready
Fran Hall
In Burgundy coloured news  The Telegraph has been hard at work this month, convincing us that the funeral situation in the UK really is dire. On the 10th June, we heard about a grieving gentlemen in New Milton, Hants, who is digging a grave in his back garden to bury his 101
Charles Cowling
  When John Taplin of Open Prepaid Funeral Plans first proposed that we work together to create a GFG funeral plan I told him to f*** off. Not in so many words. I was icily polite. I was practised in the art having previously spurned the seductive sweet talk of another funeral
Charles Cowling
  Here’s the hot news: “… we can today formally announce that we have initiated legal proceedings against the UK’s largest provider of pre-paid funeral plans, Golden Charter, seeking substantial damages for their actions against Safe Hands Funeral Plans.” Yes, the Yorkshire terriers have gone for the throat of wee
Charles Cowling
  A number of independent funeral directors have sent us a copy of a letter they have received from Golden Charter: Dear _________ The latest Funeral Planning Authority statistics confirmed that Golden Charter is now the leading seller of funeral plans. As a non-seller, your existing plans currently do not
Charles Cowling
  “The ‘buy now, die later’ brand of package deal has meant a lost connection between the sale of funerals and the delivery of them, and with it the loss of face-to-face accountability between buyer and seller that used to provide reliable consumer protection. Now the recipient of the services
Charles Cowling
    Guest post by Quokkagirl When I was no’but a girl, I used to like Friday evenings…..because the man from the Pru used to call. I say the Pru but it could have been any insurance company. I don’t recall the specifics, but it was an insurance man. This