It was a pleasant surprise to be invited to the launch of a new initiative in funeralworld this week – the Environmental Stewardship Group ( ESG) was launched on Monday, with a virtual online event attended by many well-known names and organisations. The recording of the launch event and the slides presented can be found here.
The ESG is a voluntary collaboration between the public and the private sector, with four organisations* coming together in late 2020 with a goal of helping to shape the bereavement sector’s response to the Climate Emergency – their aim, as stated on the home page of their new website, is ‘to lead the bereavement sector to sustainability’.
This is not a small task – as outlined in the opening remarks by David Richardson, the sector is valued at over £3 billion per annum, and is comprised of over 300 public and private sector owner/operators, more than 5,000 funeral directors and thousands of other supporting businesses, a huge and disparate number of stakeholders who will all need to be persuaded – or regulated – into changing their ways.
The four founding organisations have agreed that the first step towards a sustainable bereavement sector in the UK is to raise awareness within the sector, which they have identified must involve all key sectors being engaged and motivated to take collaborative and positive action.
The stated objectives of the ESG are to:
- Protect the environment – to take a series of measures to reduce existing and negative impacts by 2025
- Promote continuous improvement – to establish an industry wide approach to driving positive change and innovation
- Shape regulatory requirements – to influence legislation, guidance and advice that reflects the industry as a whole
- Communicate commitment – to embed within the sector proactive and positive commitment to promoting the sector’s actions and efforts
The Deputy Chair of the Environment Agency, Richard MacDonald and the Environment Agency’s Director of Regulated Industry Lee Rawlinson both contributed to the launch event, with some sobering statistics and information. Professor Hilary Grainger OBE from the Cremation Society outlined the aims and background of the ESG and Martin Birch from the ICCM explained the establishment of this year as ‘Year Zero’ and the activity that is planned – meeting with representatives and interested parties in the public and private sectors in all of the groups represented, with a series of virtual round table events scheduled between March and September 2021.
The findings from the round tables will be collated and used to generate a report in mid October, the final version of which will be published just ahead of the UN Climate Change Conference, COP26, in early November.
Details of the round tables can be found here and places are available to the first 80 individuals or representatives from organisations from each sector (Government, Owner Operators, Funeral Directors and Suppliers).
To reserve a place, email the ESG at firstname.lastname@example.org
The GFG is going to be attending and is offering our support and encouragement to the ESG as it embarks on this challenging task of hauling the bereavement sector towards the UK’s goal of Net Zero greenhouse gas emissions by 2050 – having tried our own GFG version of encouraging funeral directors to assess their environmental impact in 2019, when we were met with a resounding silence, we think the ESG will need as much support as possible, so we encourage anyone involved with funerals who has any sense of responsibility for our impact on the planet to get involved.
*The founding organisations of the ESG are the ICCM (the Institute of Cemetery and Crematorium Management) theFBCA (the Federation of Burial and Crematorium Authorities), The Cremation Society and The CDS Group (Cemetery Development and Environmental Solutions)
Years ago, in 2008, I was crew on the Spirit of Fairbridge for the Tall Ships race. Spirit was a beautiful 92’ schooner dedicated to giving disadvantaged young people new opportunities in life and being part of her crew was a huge privilege – and an unforgettable experience. I was lucky enough to spend several trips on board, and the Tall Ships race was something I was really looking forward to. Meeting new people and sharing such a memorable trip would be exciting and exhilarating, the privations of sharing an eight-berth cabin and sleep deprivation in 4-hour watches came as part of the whole package and just added to the whole thing.
And it was memorable. After a night of the volunteers and permanent crew and the young people all getting to know each other in the bars of the marina, we set off from Liverpool to sail more than 800 nautical miles to Bergen in Norway. When I’d been on Spirit before, on a trip from Southampton to Bristol, we’d gone round the Lizard peninsula in a Force 9 gale, a particularly terrifying experience of unimaginably huge waves relentlessly throwing the boat from side to side – so I was expecting similar buffeting and pitching and rolling as we headed up towards Norway across the notorious North Sea.
Instead, a few days out of Liverpool, we were completely becalmed. There was no wind. The ship stopped. For days, we just bobbed about, going nowhere. Any chance of winning the race ebbed away as we sat, waiting, not able to do anything other than just accept that we were helpless, at the whim of Nature. We played cards and read books and fished for mackerel and cleaned below decks and sunbathed and shared life stories and smoked endless cigarettes – and just waited. It was a strange, strange, prolonged period of enforced nothingness, when we’d all been expecting adrenaline and excitement and rope pulling and exhaustion and the sheer exhilaration of sailing a tall ship across the waves. It was weird and unnerving.
Eventually, of course, the wind came, and the sails trembled and flickered and filled and the rhythm of the ship stirred and awoke again, and we finally made it to Bergen for several days of partying, which is a whole other story. But those still, stagnant days, that feeling of being in the doldrums, of waiting for something to change, the awareness of being small and human and impotent and at the mercy of ancient endless powers – I remember that far more clearly than the boat parties and celebrations that followed.
Four months into Steve being dead and I recognise that same feeling. It is permeating my every day, sometimes a faint trace, an ever-present sense of ennui underlying my thoughts and colouring everything with a tinge of grey – other days it’s an overwhelming feeling of nothingness. Of absence. Of waiting for something.
I’m going nowhere at the moment. There’s no feeling of movement, no sense of going forward. The days just come and go. Every day I get up, pull on dog walking clothes, walk for an hour or two, then come home and get on with whatever I feel I can manage. There’s a framework of a kind to the days, vaguely cleaning and tidying the house, working at the computer, occasional trips to the supermarket, looking after Leo, Albert and Amelia, walking again, trying to sleep. But this framework is just a superficial construct, something that I’ve adopted to just keep getting through one day after another, marking them off in my head as another day done.
I appreciate how lucky I am not to have to go to work at a job where I am expected to perform. I can choose when I work, which is a bonus, but I have to make myself choose to work, which is a challenge. Self-motivation has never been my strongest characteristic, I had become used to Steve being my conscience, nagging me to get on with things I was avoiding. He was particularly good at knowing when I was deliberately side-stepping boring tasks or necessary admin, I couldn’t get away with not doing stuff because he just knew, he’d look at me in a way that somehow made me laugh and give in all at once.
That just knowing everything about me is irreplaceable. It is the fabric, the weft and weave of our relationship, knowing each other inside out, sharing everything, from the mundane to the mysterious, from the tedium and humdrum stuff of daily life to the precious, precious moments of total connection and completion. Among all of the million and one things that are missing from my life now, it’s the shared existence that we had together that is the loudest in its absence.
It’s what I’m waiting for, the feeling of completeness, of the wind gradually returning, softly stirring and stroking the sails, the ship quivering into life in response, lifting her bow and beginning to move forwards in a joyful recognition of the return of her lover giving her energy and strength, taking her onwards. Without the elemental, elusive presence of the wind, the ship just drifts with the waves.
I don’t know what to do without him. It’s as simple and as profound as that.
A new kind of ‘disruptor’ has arrived in the world of funerals.
The Good Funeral Guide has long championed those who could be described as ‘disruptors’ – small, ethical, progressive companies who are trying to change the rigid funeral sector for the better.
Many of these have started up in unconventional ways, sharing facilities with established companies and hiring vehicles instead of having their own (expensive) fleet of cars.
With the companies on our Recommended list, this creative approach is always transparent, and the people involved are happy to explain and stand by their ways of working. We have absolutely no problem with this, in fact we welcome ways for intelligent, empathetic, emotionally mature people to find a route into what has traditionally been a very closed world of funerals.
What we are not so happy with is a new phenomenon that appears to be spreading rapidly in the UK – just like a virus.
These new ‘disruptors’ are something very different. They’re offering a quick fix to the problem of someone dying; a click of the mouse and a credit card transaction and ‘ta da’ – it’s all sorted for you, and in a few weeks’ time you’ll receive a neatly packaged ‘hand delivery of your loved one’s ashes’.
Rapidly growing, tech-based companies are targeting bereaved people, with online funeral arrangements cutting thousands of pounds off of the cost of a funeral, often by providing a direct cremation service where no funeral ceremony is involved. Huge amounts of money are being spent each month on Google advertisements, positioning digital businesses as local providers throughout the UK, promising ‘meaningful, beautiful send-offs at affordable prices’.
Many of these companies are opaquely anonymous, the names of the people involved, when you find them, are unknown in the funeral world. They are tech specialists, algorithm writers, engineers, brand experts. They are people who sense an opening in a sector ripe for ‘disruption’. People who sit at computers and deal with phone calls. Probably few, if any, have lifted the weight of a dead body. Or cared for a broken-hearted family. Or kept vigil in a chapel of rest over a coffin of a child that they have promised won’t be left alone. These people are not the kind of people who are called to work with the bereaved. They are not funeral providers. They are middlemen, white labellers of funeral products.
These companies dispense with the age-old customs of keeping our dead nearby, historically at home, or more recently in the care of a local funeral director. They dispense with the relationships between those who have chosen to work in the funeral sector and the bereaved people they serve. They dispense with the rituals and comforts involved in coming together for a funeral ceremony, and present bereaved people with a simplified, low-cost package, where all of the emotional labour has been sanitised and taken care of.
Understandably, a low-cost funeral is attractive to many people, but at The Good Funeral Guide, we view this new development of online funeral providers with deep concern.
(As do the existing main players in the funeral world, all of which have launched their own, online, direct cremation services in an attempt to stave off loss of marketshare to the new online start ups – you may not be aware but Simplicity Cremations are owned by Dignity PLC, Budget Funeral is owned by Funeral Partners Ltd, crematorium operator Memoria operate their own Low Cost Funeral by Memoria service, and Co-op Funeralcare also operate a direct cremation service.)
For many of the new online companies, there is no funeral home or mortuary, no place where they care for the dead. The collection and care of those who have died is outsourced to anonymous subcontractors or existing funeral companies who are willing to carry out the practical aspects of a funeral for a few hundred pounds.
With the online companies advertising their low-cost funerals for around £1,000, there is little room for manoeuvre if they are to make a profit – we have heard of some small companies being asked to provide an entire direct cremation service for one of the online companies for £700 (including the doctors’ fees of £164 and the crematorium fee). As ever, big business profits from the work of small companies, who have to cut corners in order to make a living – ultimately, the quality and calibre of the care involved has to suffer.
We regret so much that these online companies exist. If the funeral sector were functioning properly, there would be no space for them. But as they are here and rapidly advancing, with millions of pounds to promote themselves, and with many thousands of families unable to afford to pay the high prices asked by many existing funeral providers, we would like to suggest a few questions that you could ask them, if you are thinking about using one of them.
- Who are you? Who owns this company?
- Who will collect my relative?
- When will this happen?
- Where will they be taken?
- Will they stay there? For how long?
- How will they be looked after while they are in your care? Will you wash them? Will you dress them in their own clothes if we provide them? Who will do this?
- Will you place any items with them if we provide them?
- May we spend some time with them in their coffin before the funeral?
- What about any personal possessions? How do we get these back?
- Where will the cremation / burial take place?
- When? What time? Do I have any choice? How much extra would this cost?
- How will my person get taken to the place of cremation / burial?
- Can people be there to see the coffin arrive?
- Will there be a funeral director?
- Will there be anyone to say words of committal? Or a prayer?
- What if I want a ceremony? Can you arrange this? How much extra would this cost?
To make these enquiries is, we know, an additional stress and strain on people who have been bereaved. You shouldn’t need to be asking these questions of someone who is offering to help you, to minimise your difficulties, to make things easier for you. This information should be available on the shiny websites. But it’s mostly not. Instead, the focus is on how cheaply your dead person can be disposed of. And how you can move on with your life free of the awkward issues involved with a funeral.
Unsurprisingly, at the Good Funeral Guide, we think you deserve better than this.
A funeral is a hugely important life event, a public full stop to a life that was lived, even if that life only lasted for just a few seconds.
Even during the restricted times of the pandemic, with limited numbers permitted to attend, a funeral is a marker, a moment of proclamation that this person lived, a ceremony where the body that they lived in is honoured and bid farewell. It is a time of comfort for those left behind, an opportunity to say a public goodbye, to be supported by the love and respect that others had for the person who has died.
A funeral matters.
Funerals are not for the dead, but for the living; we need to have a way to make sense of death, and funeral ceremonies help to provide this. To dispense with funerals in favour of a direct cremation, to let this become the norm is to diminish us, individually and collectively.
Without a funeral, we are left with a simple disposal of the flesh and bones that were the physical embodiment of the person we loved. A disposal that takes place out of sight, at a time unknown, in a place unknown.
How have we come to this? How have we become susceptible to the clean lines and glossy allure of attractive websites with clever marketing and branding, offering to take all of the problems of organising a funeral away from us? How have we come to accept a distant disposal, an unknown incineration somewhere, unattended and un-honoured, as an appropriate ending of a life of a person we love?
Much of the reason for the success of the new online companies is the failure of the funeral sector to put the needs of bereaved people first. Despite the protestations of the main players, serving bereaved families has, for many years, come a poor second to serving the bottom line, to making the profits required to expand, to make good money for shareholders and owners alike.
Small, honest, decent funeral directors have always provided a good, value for money service to their communities, but the sector has gradually become tarnished by the greed of those who sought to take advantage of bereaved people. The general public’s perception is now that funerals are exorbitantly expensive, and this viewpoint is supported by annual ‘Cost of Dying’ reports that inflate the costs of funerals to five figure sums.
The recent Competition and Markets Authority Market Investigation has confirmed that the funeral sector is not operating properly and is implementing remedies this year – remedies that will apply to existing funeral providers, but which may not have the required scope to cover the online providers that are now entering the market.
Fenix Funerals, Farewill, Pure Cremations and Beyond are all private equity funded companies who are fast making inroads into the traditional funeral market, while assorted other smaller providers are also springing up around the country. Just do an online search for low cost funerals in your area and see what comes up.
Meanwhile, investment news shows investment banks and private equity firms pumping millions of pounds into the handful of new companies who are challenging the existing funeral sector; Farewill, possibly the most ambitious of the ‘disruptors’, has £30 million of investment behind it, and has used information gained from their will writing service to tailor their recently launched cremation service.
Matt Morgan, Farewill’s General Manager of Funerals wrote on Linked In, ‘As a will-writing company, we have a unique insight into peoples’ funeral wishes – what they want to happen to them after they die. We have seen that 90% of people don’t want a traditional, religious funeral, and 40% opt for a direct cremation, once they know of the service.’
He went on to say, ‘We are at a turning point in the industry. The brand, team and technology that Farewill has built put us in a unique position to take advantage of this opportunity.’
Eliot Kaye, investment director at Puma Investments and now a director of Pure Cremation after a £7.5 million investment into “a very disruptive business model within a very established market” was also quoted as saying “there are going to be more established American-based providers who may very well be interested in expanding into the UK and could therefore joint venture or acquire these guys in due course if they get it right.”
This is not the future we want for our society. Our dead need to be part of our lives, they need to be recognised and remembered and honoured. They don’t deserve to be treated like a logistics problem, transported and packaged and dispensed with.
Ultimately, we wish that everyone could have a meaningful funeral ceremony. Even those whose lives have ended without family to mourn them. No life should end anonymously, unattended, disposed of without ceremony – we are better than that, our society is better than that.
If you need to arrange a funeral and you don’t have the money to pay for it and are tempted to choose an online funeral provider because of their low prices, we urge you to contact a small local funeral director first.
Some of the best people in the world are funeral directors – you might find that you have one on your doorstep who will help you to find a way of honouring a life without it costing you the earth.
26th January 2021
Today it is 100 days since Steve died. And four months exactly since our wedding day.
At the weekend, it was the tenth anniversary of my mother’s death. It was a rapid dying, from glioblastoma multiforme. In January 2011, I spent my 50th birthday sitting by her bedside, where she drifted in and out of sleep. I knew it would be the last birthday I would have with a parent alive. She died nine days later.
January 2011 was not a good month for me. But I had unwavering support and love and strength that carried me through it. Steve was a huge part of that, despite the disconnect between my mother and him.
He was unfailingly present and prescient in his knowing what I needed, despite – or perhaps because of – having lost both his parents, less than 12 months before. Grieving when you have someone to lean on is so much easier than grieving alone. And, notwithstanding the unfailing love and concern and efforts of my wonderful children and collective of friends and acquaintances, this time, I am grieving alone.
January 2021 is not a good month for me either. A second significant birthday has come and gone; spent in a way I could never have anticipated. This one involved sitting in the pouring rain by Steve’s grave before returning to a subdued but lovely lockdown birthday afternoon at home. A birthday during lockdown is hardly a birthday. A birthday without the person you love so much is hardly a birthday. We’d had such plans to celebrate it properly, with a big family gathering making special memories. That was obviously before Covid changed everything we knew as normal in the world, snatching Steve away in the process.
January’s short, gloomy days and long dark nights are always difficult, but this time, this year, in these circumstances – they are almost unbearable. And then for me, these dates, these anniversaries have loomed, and then arrived.
This January is grindingly, relentlessly hard. It’s hard for everyone, this numbing existence of living under ‘lockdown’, all normal life in masked, socially distanced, restricted, isolated, suspended animation. Layer on top the exhaustion of hauling yourself through each lonely day trying to function like you used to, when everything you were used to has imploded, and life is bleak.
The one person I want to share my thoughts with isn’t here to listen. The one person I need to lean on has disappeared. I have no partner to help me get through these days, no harbour to shelter in, no safety net, no one to catch me and hold me. I have to do this on my own. The thought of time stretching ahead for me alone is too much to contemplate, it makes me recoil and shudder if I let myself look more than a day or two ahead. Just getting through one day at a time is enough of a task.
And it’s bloody hard. It’s hard to get out of bed each morning and pull on clothes and boots and get out into the cold early darkness to walk the dog. Often, I find myself a mile or so from home, walking on autopilot, stumbling in the darkness over the fairways and hills of the golf course as the skies lighten into dawn, not aware of how I’ve got there, not thinking, just walking.
It’s hard to go through the routine of showering and making myself look decent and half-heartedly cleaning and tidying the house. It’s hard to make myself focus on working again, sitting at the computer, writing emails and reports and sorting out endless admin. It’s hard to be a good ‘Nana’ to the children who I’m looking after regularly now to help Grace while she works. It’s hard – really hard – to go to the supermarket. I had no idea how much walking around Sainsbury’s would devastate me, the sharp pains of recollection, all of the memories and associations of seeing food and wines we used to buy when we were together.
And it’s hard to cook proper meals. I can’t smell or taste food since I had Covid, my palate now is determined by the texture of what I eat, and whether it’s sweet or salty or sour or spicy– beyond that, there’s nothing. There’s no point of going to the effort of trying new recipes, no point in spending time in the kitchen unless I’m cooking for the kids. It’s hard to force myself to eat anything, with little appetite and no enjoyment. Am not sure how much of that is Covid and how much is just the ‘can’t be bothered’ of being bereaved. I’m fortunate enough to have close eyes on me, making sure I don’t just exist on coffee and biscuits, including the children who ask me every day ‘What have you had to eat today Nana?’
Even something as simple and beautiful as the weekend fall of snow brought unexpected, jarring, painful memories, the cold crisp air and crunch under my feet immediately flashing me back to the many winter weeks we spent in Scotland over the years, lovely luxury weeks at Steve’s timeshare at The Carrick, just the two of us relaxing together. Memories of long walks in the mountains, tramping through the snow, his warm hand steadying me, his warm breath against my cheek when he kissed me, memories of building a snow bear outside the lodge, of evenings walking back from Cameron House in the icy chill and silence of the banks of Loch Lomond. Those memories are hard to bear now.
Everything about this new normal, this January, is unremittingly hard.
I’m sure that for anyone whose partner has died, this time – 100 days after a death – this period of grieving must be equally difficult, even without the complications and stresses and anxiety of living through a pandemic, in a country which has handled it so utterly appallingly.
These are horrendously difficult times. The constant dreadful news, the media drip feed of death rates and infection rates, the politicians pronouncing orders, the changing restrictions, the horrors endured by the NHS staff battling to keep people alive as their lungs stiffen and their organs fail, the prospect of this going on and on with no end in sight – all of this existential nightmare just echoes and magnifies the inner dread and distress.
Even under normal circumstances, three months on from a death, other people’s lives have moved on. The regular phone calls and messages slow down. People are busy and have their own lives and complications and families and work demanding their attention. It’s normal that the focus has shifted away from me and my experience, my existence. But that natural ebbing of constant checking-in means that I have to call on my own resources to keep going forwards. And my resources are elusive and eroded by what has happened. My usual resilience has taken a body blow with this, the latest traumatic event in my life. I’m older, and less buoyant, more battered. The two years of living in constant vigilance with the worry and knowledge of the insidious, inevitable advance of Steve’s cancer has taken its toll. I’m running on empty.
And there’s no manual, or guidance. This is a long, gruelling, weary journey of self-discovery which I didn’t choose and don’t want to be doing. I’m trying every which way to make it easier, doubling back on some of my choices when they turn out not to be the best ones. I found that the grim nights of loneliness and crying at the beginning were eased by pouring a hefty slug of whisky when I went to bed, but I’ve realised that wasn’t the smartest thing to be relying on, so I have stopped buying bottles of single malt and substituted the oblivion of alcohol with restless, relentless insomnia.
I’m doing my best to use the knowledge I have and apply it to myself, but it’s proving hard to put into practice. I have playlists on Spotify, meditation apps on my phone and a growing pile of books that I have bought, and half read before discarding. I make warm milky drinks with turmeric and manuka honey, I have a journal by my bed in case I need to write stuff down, lavender oil on my pillow in the hope that the essential properties will work even though I can’t detect them through smell – and yet still I am awake at 4am, writing this, having not slept at all. There’s no point in trying to sleep now, so this will be another sleepless night. And so, the exhaustion accumulates. Which makes everything that’s already hard a hundred times harder.
I’m trying though. I’m doing weekly group Zoom sessions with other people whose partners died from Covid. I’m practising Ho’oponopono, I’m using EFT. I’m eating sufficiently and taking vitamin supplements and drinking loads of water and trying to tire myself physically in my permitted exercise each day. I visit Steve’s grave. I talk to him all the time. I spend as much of the day outside as I can, appreciating birdsong and the quiet of nature in winter. I lean against big, old trees, pressing my face into the bark and try to feel the ancient strength of these witnesses to the changing years and the turmoil of human life.
I’m still doing my daily early morning walks before dawn. I’m writing. I’m working. I play with the children. When I need to talk, I call one of my trusted friends. When I need to call up comforting memories I look back at photos. I now have an album of wedding photos and an album of funeral photos – both equally beautiful. And I’ve just had a book created by Zapptales of our WhatsApp messages and I leaf through it to reconnect with the vibrant, alive love that we shared. That love glows from the pages in our conversations about all kinds of mundane things – telling each other how much we missed each other when we were apart, letting each other know where we were and what we were doing, what time we’d be home, hundreds of photos, hundreds of ‘miss you’, ‘love you’, ‘love you more’, ‘xxxx’ messages, stretching back to 2010, and ending with my last message sent at 06.22 on the day the hospital would call me in because he was dying.
I try to avoid obvious triggers, like programmes showing the reality of what’s happening inside our hospitals as Covid patients overwhelm the NHS – it’s too raw, too painful, too recent. But I’m keeping going, as I promised Steve I would.
And I remind myself that if he had survived, Steve would still have been slowly dying from cancer, and hard as this is for me now, to still have him here in increasing pain and suffering, while living in these dreadful restricted circumstances in these dark winter days would have been utterly unbearable.
I note with horror the huge numbers of people in hospital with Covid now and am so very glad that when Steve was admitted the numbers were so much lower – 2,705 people were in hospital in England with Covid on the day he was admitted. On Sunday, there were 32,907 Covid patients in English hospital, according to NHS Statistics – more than twelve times as many people being cared for, by the same exhausted nurses and doctors. Harrowing as it was for Steve to be in hospital in October, gradually succumbing to the virus, how much worse would it be now?
And this week, as the number of British people dead from Covid is certain to reach 100,000 – ONE HUNDRED THOUSAND!!!!!!!! – I remind myself that I am just one of many thousands and thousands and thousands of people going through this right now, grieving the loss of our lovers, all of us on our own.
I’m 100 days into this new life. I don’t like it. I’d do anything not to be here, right now, in this reality. I wish so much I could be back in our old life, pre cancer, pre Covid. Just living our life together. I don’t think I ever truly appreciated just how happy I was, how utterly secure and safe I felt. Now that’s all gone, I look back in wonder at just how lucky we were. And I look forward to what lays ahead with such sadness at being left on my own.
But this is it for me now. Now I have to make my own way. What has sustained me through these last 100 days – and will sustain me through the next however many hundreds or thousands left to me – is the certain knowledge that Steve loved me, to the absolute, utmost of his ability.
This wonderful, magnetic, hugely popular, universally loved man, this chameleon, this complex, complicated, fallible, fabulous human being fell in love with me. He chose (at huge cost) to be with me – and he chose to stay with me. He committed to me. As his life began to draw to a close, he chose to marry me, to have our long relationship legally recognised, to pledge himself to me, fully and completely and publicly. He chose to let me accompany him through all the twists and turns of his illness, all the way to his death. He held my hand in his as he took his last breath. He loved me, he loved me as much as I love him.
A few days before he died, he spoke about a conversation that he had had with his father, shortly before he, in turn had died, in 2010. It had been a difficult conversation, one where Steve had had to tell his parents that he was leaving his marriage to be with me. Labouring with his breathing, on a video call from the hospital, Steve said, ‘My Dad was right’. When I asked him what he meant, he told me the conversation that he was referring to, and said, ‘Dad just said, ‘It’s her. You’ve found her. You’ve met your soul mate’.’ He had never told me this before. For him to share this with me, when he knew his death was fast approaching was, I know, confirmation that he too believed this to be true.
And so, no matter how deeply despairing I feel, no matter the maelstrom of feelings I am having to contend with, no matter what has occurred, I know, without doubt, that Steve and I shared an extraordinary love. I will always love him. He is, and always will be, the love of my life. And I know with absolute clarity that he felt the same, and he wanted me to be certain of that.
I need to hold on to that certainty. That knowledge is what will get me through the days that lie ahead. And I’ve got work to do, we at the Good Funeral Guide have got work to do. Vital work. In these traumatised times, as never before, there is such a need for trustworthy, impartial information about the importance of a good funeral. We have to make sure that people can find it when they need it. And we have to make sure it is as good as it possibly can be.
And also, I now have unwanted – but invaluable – first-hand experience of profound grief, at a time when the country and the world are reeling in shock at the impact of the pandemic and the deaths of millions of our brothers and sisters across the world. I have to turn this around and find something positive. I want to use what I’ve learned to help other people, to articulate and shine a light on the impact of love interrupted by unexpected, traumatic death. There are so many of us. Our stories need to be heard.
This Marianne Faithfull track has just played on my playlist, and the lyrics really resonate with me as I finish this piece. I love it, I love her raw, powerful voice, and her words make sense to me where I am at the moment – apart from the ‘no one to blame’ line – for the 98,531 British people whose lives have been taken by Covid, including Steve, there is so much blame. This did not need to happen.
We have the highest death rate in the world from this virus. It is outrageous. It is devastating. And it is unforgivable. These deaths did not need to happen when they did, the way they did. Steve and the 98,530 other people who are dead because of Covid died because of the government’s negligence, arrogance, exceptionalism and refusal to take the measures that would have kept the virus to a minimum.
There has to be culpability. This carnage, this catastrophe could have been avoided if the warnings had been heeded and our government had truly wanted to protect us. I knew about the virus in January 2020 from following social media, and I alerted members of the Good Funeral Guild on January 27th – if I knew, you can be certain the government knew long beforehand and in far greater detail about the threat that the virus in Wuhan posed to us all. But nothing was done to protect us. And almost a hundred thousand of us are now dead.
This is why I am fiercely proud to support Covid-19 Bereaved Families for Justice UK in their campaign for a public inquiry into the government handling of the pandemic. Along with everything else that I have ahead of me, I will do what I can to help call for justice for all those who have been so murderously let down.
I’ll end this long post now. Here are those Marianne Faithfull lyrics. Do listen to it.
Born to Live
“Born to live and born to die
Aren’t they just the same?
We’re always breaking someone’s heart
Especially our own
Life goes on its joyful way
As usual nothing’s as it seems
But to die a good death is my dream
And I wish it for all, for all I know and love
Deep down below and high above
We’re born to die, no one to blame
We’re born to love, we’re all the same
Blues stay away, stay away from me
I hate to lose old friends
Blues are my enemy, but love gets me through
Born to live and die
Forever loving you
Don’t make me cry, know what I must do
Pray for a good death, one for me, one for you
And I wish it for all, for all I know and love
Deep down below and high above
We’re born to die, no one to blame
We’re born to love, we’re all the same”
26th September 2020
There is much discussion in funeral world about whether funeral directors should be prioritised for vaccination as ‘frontline workers’. Indeed, we have heard that some celebrants are also enquiring as to whether they too should be considered a priority to be vaccinated against the virus which has ravaged our lives for the last year.
For background, the Joint Committee on Vaccination and Immunisation (JCVI) has a very clear list of priorities for vaccination in phase 1, which is currently underway :
- residents in a care home for older adults and their carers
- all those 80 years of age and over and frontline health and social care workers
- all those 75 years of age and over
- all those 70 years of age and over and clinically extremely vulnerable individuals
- all those 65 years of age and over
- all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
- all those 60 years of age and over
- all those 55 years of age and over
- all those 50 years of age and over
JCVI does not advise further prioritisation by occupation during the first phase of the programme, noting that, “This prioritisation captures almost all preventable deaths from COVID-19, including those associated with occupational exposure to infection.”
This week, Health Secretary Matt Hancock said that ministers will consider whether key workers such as police, teachers and essential shop staff should be prioritised once the most vulnerable have received the coronavirus vaccine, and Metropolitan Police Commissioner, Dame Cressida Dick has said she is ‘baffled by the government’s decision not to prioritise police offers and is in ongoing discussion with government to try and change their position.
Understandably, people working within the funeral sector are anxious. A petition has been created to ‘Prioritise funeral workers for COVID vaccine’. It’s not specific as to whereabouts funeral workers should come on the list, asking that ‘parliament ‘recognise that we are frontline workers and we are at risk every time we go to work and put us as a priority to have the vaccine ASAP’.
This has attracted some interest from the media, and one of our Recommended Funeral Directors was contacted this week for comment. We invited her to share her thoughts about vaccine priority on the blog in a guest post. Your comments or thoughts are very welcome.
Guest blog post from Lucy Coulbert, owner of The Individual Funeral Company
“Should funeral directors be prioritised for a Covid vaccine?”
This wasn’t even a question I was asked by a BBC researcher. What they actually asked was “What are your thoughts on the petition to government to have funeral directors vaccinated as key workers.”
I’ll be honest; I really don’t understand why the traditional funeral associations were pushing for funeral directors to be given priority for vaccinations.
Are we at risk? Only to a very small extent. When we go to a hospital mortuary, we follow the government guidance to the letter concerning PPE. The risk to us is extremely low.
This is because the hospital would have tested people for Covid-19 and if they were positive at the time of their death, they are placed in a body bag before we collect them.
We aren’t allowed to enter our local hospital without a mask at all. Before I even get out of my vehicle, my mask is on and so are my gloves.
When we go to a care home or someone’s own home, I completely disregard the government guidance on wearing a “fluid resistant face mask” in favour of an FFP3 mask which is the best grade of mask money can buy.
We wear a full white paper suit which also covers our hair, shoe covers, a long sleeve plastic apron, gloves, FFP3 mask and a face shield. This is above and beyond what the government recommend.
We do this because we treat ourselves as if we have Coronavirus and we want to protect the staff in the care homes & residents along with a person’s family if they died at home.
When we go into these settings, including into care homes which have had a Covid outbreak, the exposure we have to Coronavirus is low because we are there for less than 30 minutes unlike doctors and nurses who are exposed for hours on end even with the best masks.
So why should funeral directors essentially be allowed to queue-jump when our risk is low? Honestly, I have absolutely no idea other than it being some kind of vanity or there is some kind of perceived “prestige” in being labelled a key worker.
Neither of those things should mean we get to jump the queue.
Because this is the reality. If we are jumping up the queue to be vaccinated, then other people have to move down.
This isn’t us being vaccinated along side of those who should be. It is us being vaccinated instead of someone else.
At 38 years old and in relatively good health, am I more important to vaccinate than my 90 year old grandmother? Am I more important to vaccinate than a care home staff member or a social worker? Am I more important than a hospital chaplain or my asthmatic next door neighbour? Am I more important than a supermarket worker or hospital porter?
The answer is no. I should be far down the list of people who should be vaccinated.
My GP sent me a text to say if you are a healthcare worker to please call them. I did. I explained I am a funeral director but I also told them I didn’t feel I was in any way a priority.
There have been instances whereby vaccines would go to waste because someone took them out of the freezer too early. I told them if that happened and they didn’t want it to be wasted, to call and I would go but that would be the only way I would attend an appointment without it being my turn.
In March 2020 a week before the government decided to finally introduce a national lockdown, I asked my assistant to work from home. Within 24 hours, she had a brand new laptop delivered to her door.
My other members of staff were given instruction on how to don and doff PPE safely including how to make sure their masks should fit correctly.
They were all asked again if they had any medical conditions I needed to know about and they were all given the option of not working at all.
This was a really frightening time because we really didn’t know enough about what we were being asked to face. I had to ask my staff if they wanted to continue with their duties because given we were facing the unknown, I didn’t want them to feel as though they had to face it with me.
They were all in agreement to keep working and so I set up an A Team and B Team. This was simply so that should any member of the A Team test positive for Coronavirus, I still had a full team of people who could continue on with their duties without there being even the slightest hint of disruption to our clients.
They were all instructed that if they felt ill, even if they didn’t think it could be related to Coronavirus, then they had to tell me immediately and book a test.
While I had an A Team and B Team, I also spoke with other professional work colleagues and made agreements with them that should anything happen to both of my teams of people, would they be prepared to help.
With them on board, that meant I had a core staff of 5 people and then three back-up plans.
So with all of the PPE, teams of staff and two emergency back-up plans, I felt we were ready for anything we had to face.
Nine months on, those plans are still in place and I have gone even further. Only one staff member that I work with regularly is allowed inside my office and only when required.
Our bearers aren’t allowed in my office at all and haven’t been allowed for quite some time.
Since this new lockdown came into force, I was in touch with all of the staff and reminded them that although it feels different this time (much less strict than the first lockdown if the cars and people passing my office are any indication) I need them to remember we are still in the midst of a pandemic and unless they are shopping for food or seeking medical attention, they really need to stay at home.
Now, given I am a small and bespoke company, I don’t really understand why I can put all of these measures in place, prepare my staff and have the best PPE available and other companies can’t.
The only way people contract Coronavirus is by not washing their hands, not wearing a face covering and not social distancing.
There is no other way of contracting it.
Where there are outbreaks of Covid in funeral directors, I have to ask myself how that happened.
Why are their client’s services being interrupted when it is easily avoidable?
The week before I split up my staff last year, we were attending a service at the crematorium. All of my staff, including me, were wearing FFP3 masks and black disposable gloves.
Looked terrible but I had a long conversation with my clients at the time and explained why it was important that we do.
They completely understood and actually thanked us for keeping them in mind and for doing what we could to keep them safe.
While we were waiting for a last family member to arrive, I looked across the car park and there was a funeral director sat in his van filming us. I assume it was so he could show everyone back at the company he worked for what we were doing and how stupid we all were.
Now the crematorium has said no one can enter the chapel without a mask or gloves.
So my point is, if I can have all of this in place and pre-empt what will be required of us next, enough so that it is already second nature already, why can’t everyone else?
With this vaccination queue-jump, it almost feels like companies want the government to solve a problem they created by not putting proper steps in place, possibly not the correct PPE and certainly no emergency planning if their clients are affected.
No person is any more important than the next simply because of the job we do.
I’m afraid the people who decided they would campaign to get funeral directors vaccinated early have really missed the point and I believe they have done it for reasons I can’t fathom.
Any funeral director willing to be vaccinated early rather than wait their turn should ask themselves “Who had to wait so I could have this?”
In the end, this vaccine needs to be getting to the very most vulnerable people in our society. For what it is worth, I would gladly give up my space in that queue for anyone who needs it more than I do rather than playing Funeral Director Hunger Games for a jab.
We couldn’t have children at Steve’s funeral ceremony.
Covid restrictions on numbers meant that we had to be ruthless in paring down the people allowed to be present, and there were so many whose connections with Steve went back years, we made the judgement call that they had to take precedent over my grandchildren. This was a tough decision for me, as I feel strongly that children should be involved and present at funerals if they want to be, particularly of someone who has been such a strong influence and is loved as much as Steve was by my daughter’s children, but given the number of expletives involved in Steve’s funeral ceremony, it was probably the responsible one to take…
I have six grandchildren, and the three who belong to Grace, my younger daughter, have always been incredibly close to Steve. He has been in their lives since they were born, and to them he is Grandpa Steve. They live just around the corner from here and treat ‘Nana’s house’ just like their own, so they were particularly pleased when Steve and I moved back here full time just before the lockdown was announced. Once ‘bubbles’ were permitted, as a single mum, Grace and the children linked up with us, and normal relations were resumed, with Leo, Albert and Amelia spending as much time here as they could.
Late in the summer, when it was apparent that Steve’s cancer was accelerating, Grace and I took the children for a long walk and told them that Grandpa Steve was going to die because the doctors couldn’t make him better. Aged eight, six and almost three, they processed this information differently, asking a whole load of questions and trying to understand what we were telling them.
Luckily, in 2019, Grace’s beloved family dog Kizzie had died, and the boys in particular had very clear memories of saying goodbye to her on the morning that she had to be taken to the vets, and of then coming here to the house after school where we had laid her body on her bed and surrounded it with flowers from the garden. They had helped to dig the little grave for her and helped us wrap her body and then lower it into the grave, helping us fill it in and then plant a camellia on top of it.
Saying goodbye to Kizzie 2019
This experience was absolutely invaluable in helping them process what we were telling them, because they had a complete understanding of the difference between Kizzie alive and Kizzie dead. This gave them the reference they needed to understand what we were telling them would be happening to Steve – although it took a while for Albert to be persuaded that we wouldn’t be able to bury Steve in the garden with Kizzie, it was only when we talked about how much bigger a grave would be needed that he accepted it might be better if we let the gravediggers at the burial ground sort that out.
It was a really hard day, the day that we told them. It felt that we were deliberately taking something precious away from them, like telling them that there was no Father Christmas or Easter Bunny or Tooth Fairy. Their trusting innocence in the safe world they inhabit was suddenly in jeopardy, one of the hugely important adults that they all love was going to be leaving them, he didn’t want to, but he had no choice, and there was nothing they could do about it. But it was the right time to tell them, and it meant that there were no secrets being hidden from them as the days went by. When we got home that day, I told Steve in front of them that we had been talking about him dying and he told them all that they could ask him anything they wanted to about it. They were more interested in what was for dinner than in having a conversation about his approaching death, but the offer was there and remained there from then on.
This new, strange knowledge was difficult for them to handle at times – when Steve and I told them that we were getting married, Albert was confused. “Why are you marrying Grandpa Steve when he’s going to die?” he asked. And seeing Steve having bad days when he was in pain and realising that he was losing his strength was hard for them. They wanted him to come on long dog walks and rough and tumble play with them like he used to and were sad that he couldn’t. But we all patiently explained over and again about how the cancer was affecting him and he really wanted to play but just couldn’t anymore the way he used to. I think that they were adapting really well to him gradually becoming less physically robust and were processing their understanding that he was going to die absolutely brilliantly. But then everything accelerated with frightening speed when he contracted Covid and we all had to isolate. They didn’t get the chance to say goodbye to him, something we would, in an ideal world, have made sure had happened. Instead, Grace encouraged them to write letters and draw pictures for him.
When Steve was taken to hospital, I knew he wouldn’t be coming home. I didn’t think any of us would ever see him again, but when I was called to the hospital the first time, I was able to take the letters and drawings with me and give them to him. He had rallied a little from the point earlier in the day when the nursing staff thought that the end was approaching, and by the evening he was feeling strong enough to look at them. That meant a lot to Leo and Albert and Amelia, that he saw their drawings and words and handprints. I think it will mean a lot to them as they grow up too, to know that Grandpa Steve knew how much they loved him.
Amelia’s portrait, a letter from Leo and a handprint from Albert
‘We love you Grandpa Steve. Get better soon’.
When Steve died just after midnight on the Sunday morning, the rest of the night was sleepless. Grace collected me from the hospital, I had been awake since 5am on Friday morning and was almost delirious with tiredness and grief. We sat with my son John until the sun came up, talking and crying and drinking tea, and then she went home to try and get a couple of hours of sleep before the children woke up. When they did, she brought them here, so we were all together. They came in with anxious faces and everyone cried, but then they needed breakfast and attention and cuddles – and the day unfolded with chattering and playing and arguing – in the midst of the exhaustion and sadness, it was exactly what we needed.
The tears came frequently that surreal day, for all of us, but kids do the ‘puddle jumping’ thing of dipping in and out of the big serious stuff, and then wanting to go out on their scooters. The consensus at the end of the day was that, now he didn’t need his body anymore, Grandpa Steve was everywhere, he was actually probably on the moon. When someone noticed that, on the side of the plastic flask with the built-in straw that Steve had at the hospital because it made drinking easier, there were the words ‘Future Astronaut’, that clinched it. Grandpa Steve was on the moon. They were all content with that understanding.
There’s no way of knowing whether preparing the children in the way we did has made a difference to how they have handled his death, but I feel we gave them as much help as we could before we all were plunged into the sadness and shock that consumed us.
We continued to include them and involve them as the days went by after he died. They were here every day, seeing me and Grace coping with the waves of sadness and tears that kept coming, we didn’t hide anything from them. Amelia taught us how her ‘invisibility cloak’ worked – if she wants to do or say something secretly, she puts her hand up over her face so she can’t see anyone, which, to a three-year-old mind, means obviously nobody can see her either. It became the custom that as my tears welled up, her darling little face would look concerned and she’d come over to me and say, ‘Do this Nana’ and put her hand in front of her face to show me how to be invisible until I had composed myself again.
Working out how to explain to children about the funeral and what it was for and why it was happening was interesting. Bearing in mind that Grandpa Steve was on the moon as far as they were all concerned, the palaver involved with the funeral seemed to them to be quite unnecessary. We now had to try and get them to understand the difference between Grandpa Steve’s body, which required something to happen to it, and Grandpa Steve who was everywhere and also on the moon.
That was a challenging car journey as we drove them to the woods where his body was going to be buried to show them the exact spot that we’d chosen. They had a lot of questions. Somehow, we navigated the explanations to a satisfactory level, although the ‘Why can’t we see his body?’ question ended up being answered by ‘Because of coronavirus’ – although true, that was probably not really enough of a reason to satisfy the curiosity of a six-year-old.
We talked them through what was going to happen, and showed them where, and reassured them again that Grandpa Steve’s body couldn’t feel anything anymore, so being buried was absolutely fine, it wouldn’t hurt him and was actually a really good thing because his body would become part of nature. And that his eyes couldn’t see anything, and he didn’t need to breathe anymore, and he wasn’t in his body now and all of those other logical things that if not talked about might just confuse and frighten little minds.
They seemed to get it and were accepting that they’d be at school while all the mechanics of the funeral happened but that they’d be picked up early and brought up to the woods to see the grave once Grandpa Steve’s body had been buried there.
And that’s exactly what happened. Grace and John left once the coffin had been lowered into the grave, and they collected the children and Juno, and brought them back to the burial ground. Everyone had gone, and the gravediggers were filling in the grave, so we had a little while to fill in before we could take them there.
We took them to the labyrinth, the one I’d help to create all those years ago, and I explained how the way the labyrinth works is that you take all your sad thoughts and pick up a stone and walk the labyrinth carrying it until you reach the centre, and then you leave the stone and all your sad thoughts right there, and walk back out the way you walked in.
They absolutely loved it, and, accompanied by Isabel and Rachel the photographer and a bottle of champagne, Leo, Albert and Amelia walked the labyrinth with me and their mum and their aunt and uncle, all of us carrying our stones and thinking our sad thoughts about the man we all loved who was no longer with us. And then we all went back through the woods to find Steve’s grave, and the children blew bubbles and sat on his bench and laughed and played.
The next day we all sat together and watched the film of the funeral so they could see what had happened while they were at school and nursery the previous day. They thought the swearing was very amusing and loved seeing the motorbikes and the coffin and the fact that ‘Big Andy’, Steve’s friend, managed to be facing the wrong way when he lifted the coffin at the end of the ceremony and had to do a scramble as the other bearers started walking out of the front of the building while he was facing the back. By watching me help lower the coffin into the grave they could relate completely to the memory of Kizzie’s body being placed in her little grave. It was just what they needed to complete their thought processes I think.
We’ve made it a weekly event, going to the woods together. They’re learning that they need to calm down and walk nicely instead of shrieking and shouting and climbing trees because there may be people visiting other graves who are feeling sad. They’re watching the turning of the seasons and understanding that all of life is a cycle of being born and living and dying. I’m so proud of them all. They’re learning that love doesn’t end with death, it just changes, and that’s such an important lesson to have learnt so young. They’re learning that you can have really, really sad feelings but that they don’t last forever, and most importantly of all they’re learning that by talking to each other when we’re feeling sad, we don’t have to cope on our own. I’m so lucky to have these little people by my side helping me get through these days.
It would be forgivable to have missed the muted announcement of the publication of the Competition and Markets Authority’s Funeral Markets Investigation Final Report. The culmination of a major review of the funeral market in the United Kingdom which began in June 2018, the Final Report is a weighty 497 page document, with 24 appendices – and a glossary for good measure.
The CMA’s findings were published on the 18th December, the day before the Prime Minister announced new Tier 4 ‘Stay at home’ restrictions on much of the country, effectively cancelling the promised Christmas gatherings for millions.
The strange festive period that followed, together with the continuing daily onslaught of bad news, the confusion and apprehension about the capacity for the NHS to cope with the rapidly rising numbers of Covid patients and the wrangling about schools opening or closing – the fast-changing pace of the strange new world we all find ourselves in means that the CMA’s final findings on the issues in the funeral sector have receded to what seems forever ago.
Most people, even those closely involved with funerals, won’t have found the time or the mental bandwidth to read every word in the report and other accompanying documents yet.
The enormous effort that Stephanie Canet and her team at the CMA have put in over the last 30 months, their scrupulous analysis of the existing landscape in the funeral sector, is in danger of being consigned to a shelf or a file on a computer, to be read at a later date. This is a mistake, and we would urge anyone with any interest in the funeral sector to at least take the time to read the Executive Summary (it’s only 10 pages) and familiarise themselves with the headlines at least.
The findings of the CMA are significant, and the issues identified in their Provisional Report (slightly shorter, at 472 pages!) are upheld in the Final Report. These are outlined below:
- Due to the inherent emotional distress people experience when arranging a funeral, they understandably tend not to spend time comparing providers. They typically choose to use a funeral director that has been recommended or is familiar to them. For crematoria, people generally select one that is closest to them geographically.
- Pricing and product information is not provided consistently by funeral directors in a way that allows people to compare different offers.
- The fees charged by funeral directors and crematoria increased at a rate well above inflation for at least a decade.
- Most people believe that funeral directors are regulated, but that is not the case in England, Wales and Northern Ireland. The investigation found that, although many funeral directors meet good standards, some are providing unacceptably low levels of care of the deceased.
- Regarding crematoria, there are high barriers to entry in the form of the planning regime, as well as building and operating costs, meaning that crematoria are generally few and far between. Most people have little or no choice about which crematorium to use as there is often only one option within a reasonable distance.
The impact of the Covid-19 pandemic during the latter stages of the investigation meant that the findings were necessarily impacted and affected, and the CMA team were unable to develop their proposals for remedies such as price control. This will likely have caused sighs of relief in boardrooms around the country, where the prospect of a cap on prices had been met with horror and strong pushback.
From the CMA’s Press Release about the report: ‘The Final Report sets out further detail on the CMA’s proposed remedies, which are intended to support customers when choosing a funeral director or crematorium, and to place the sector under greater public scrutiny.
- an obligation for all funeral directors and crematorium operators to disclose prices in a manner that will help customers make more informed decisions
- that information must be provided in advance of a customer committing to purchase a service so that people know the price they will be charged and the key terms of business – for example if a deposit is required
- that customers should be made aware of any relevant business, financial and commercial interests of the funeral director, and that certain practices – such as payments which may incentivise hospitals, care homes or hospices to refer customers to a particular funeral director – will be prohibited
- a recommendation to government to establish an independent inspection and registration regime to monitor the quality of funeral director services as a first step in the establishment of a broader regulatory regime for funeral services
The CMA continues to have serious concerns about the sector and one of the conclusions of the report is that it should consider whether a further market investigation reference is needed when conditions are more stable.’
Martin Coleman, CMA Panel Inquiry Chair, said:
“Organising a funeral is often very distressing and people can be especially vulnerable during this time. That’s why our remedies are designed to help people make choices that are right for them and ensure they can be confident that their loved one is in good hands.
The CMA will be keeping a close eye on this sector to make sure our remedies are properly implemented and help it to decide whether further action is necessary when circumstances return to a more steady state.”
We think that this is an eminently sensible reservation to make. The funeral sector will inevitably be changed by the impact of Covid-19, and we are already extremely concerned at a new development that has begun to take hold in recent months.
We are seeing tech companies stepping into what is perceived as a gap in the market, offering low-cost funerals organised online and by phone, and heavily promoting themselves with targeted Google Ads to appear as if they are a local funeral company to the viewer.
Most of these companies outsource the collection and care of the person who has died to funeral companies locally and often have absolutely no connection with – or interest in – the provision of quality support or care for bereaved people. The subcontracting bit frequently isn’t mentioned, or is buried under flowery language referring to ‘our partners’. If you look on the ‘About Us’ section of the website it is rare to find out anything about the people behind the business.
Today we have been informed about one company that is advertising heavily and appears to have branches all over the country. On their website, the team in each location is shown as the same three people, which sets an alarm bell ringing loudly! Coverage from Tyneside to West Sussex with personal service from a team of three is quite something!
Concerned members of the Good Funeral Guild have looked into how this particular company is operating, and, after some detective work, it appears that they are registering as a virtual office, waiting until the Google pin is provided, then cancelling the virtual office subscription and continuing to use the pin in order to appear under searches as a local funeral provider. Needless to say, the CMA have been informed about this.
Bereaved people, who are frequently, as Martin Coleman observes, especially vulnerable, could easily find themselves choosing a low cost company that appears to be local, thinking they have found a nearby funeral provider with a website, displaying prices online and that therefore they must be ok.
This is a new and worrying development that the public need to be made aware of, a variation on the long standing lack of transparency that has plagued the funeral sector for decades. The new, faceless, tech based ‘disruptors’ bring nothing to the table other than devaluing the real, vocational work done by genuinely good funeral providers throughout the country, the ones who provide continuity of care, listening ears, impeccable care for the people in the mortuary and personal connection with the clients they serve.
The GFG strongly welcomes the CMA’s continuing involvement and oversight of the funeral sector. We believe this will be invaluable in monitoring the changing market and hopefully raising public awareness about the potential pitfalls of choosing a funeral provider online.
It is a sad fact of life that where there are vulnerable people and money to be made, there will always be those who will take advantage. Ongoing scrutiny of the funeral sector must continue, as the shape and face of predatory money makers styling themselves as ‘funeral directors’ evolves.
In the meantime, and possibly completely unconnected with the CMA’s investigations, there have been some high-level changes at some of the large corporate funeral companies over recent months.
At Dignity PLC, Chief Executive Mike McCollum left his role suddenly in April, taking a hefty £600,000 payoff with him.
His departure was followed by two independent Non-Executive directors, Jane Ashcroft and David Blackwood, who left the Dignity Board in April and June 2020.
In December (on the 18th actually, coincidentally the day the CMA published their Final Report) two further longstanding directors, Steve Whittern, Finance Director and Richard Portman, Corporate Services Director both left abruptly.
Dignity’s current, smaller Board of Directors appears to excel in strategy, finance and executive skills, but none of their bio’s make any mention of funerals. This seems odd, given that they proudly proclaim themselves as ‘The UK leader in funeral related services’ on their website.
Oh, and earlier in the year, Dignity’s Head of Insight, Simon Cox, quietly left his post in October. Regular readers of the blog may recall the bizarre juxtaposition of the Natural Death Centre Charity on Dignity’s stand at the National Funeral Exhibition in 2019, which apparently came about largely as a result of Simon’s efforts to revamp the reputation of the funeral behemoth by cosying up to a much admired and pioneering charity founded by the late, great Nicholas Albery. It caused significant consternation at the time – we wrote about it on the blog here.
Over at Co-operative Funeralcare, the longstanding Director of Funerals, David Collingwood, left abruptly (and apparently reluctantly) – again, on 18th December, the day that the CMA published its report. It seems that the powers-that-be at the big beasts in funeralworld felt that a shake-up at the top was needed, just at the very time that the CMA went public with their findings.
Perhaps the fact that both companies’ strong disagreement with the CMA’s provisional findings was not taken into account in the CMA’s Final Report meant that heads had to roll? See Dignity’s response here and Co-operative Funeralcare’s response here. Or maybe it was simply coincidence. Who knows.
There’s clearly a huge shift and change happening as Covid-19 gouges its scars on our collective consciousness. It’s inevitable that the way our society responds to the huge numbers of premature deaths will change the landscape of funerals forever, and the companies that provide funeral services will change their offering as a consequence.
It may be that the fact that the CMA’s investigation was interrupted by the pandemic will turn out to be beneficial to us all in the long run. The ongoing oversight promised by the CMA may help ensure that the future of funerals, whatever it turns out to be, will be a better one for all of us.
Time is slowly drifting by. It’s 12 weeks since we married. Nine weeks since Steve died. Seven weeks since his beautiful funeral. The days come and go, shorter and shorter, darker and darker, until Monday’s shortest day, the Winter Solstice. Yule, the ancient festival marking the victory of light over darkness, the end of the cycle of death and decay and the beginning of a new cycle of growth.
I spent some time on Monday creating a Solstice mandala on Steve’s grave. I was there at midday on the shortest day of the worst year of my life. Nobody else was visiting the burial ground, the rain had been so persistent that even though I was there during a brief few hours without rain, every gust of wind sent a shower of raindrops down from the branches above. My only companions were a pair of deer tentatively browsing among the undergrowth. The only sounds were the pattering of falling droplets and some occasional birds sounding alarms or singing in the distance. It was good thinking time, as I let the pattern emerge, picking berries and fir cones and leaves from my bag full of foraged natural beauty that I’d been collecting over the previous week.
As I worked, I let my thoughts drift. I don’t have any yardstick to measure where I am or how I’m doing. People ask me how I’m doing a lot. And I usually take a moment to try and work it out. Mostly I think I’m ok. And occasionally I’m very, very not ok. As I laid handfuls of holly berries on the moss covering Steve’s grave, I thought back to Friday last week, the last time I was not ok.
I had volunteered to donate plasma after my positive test when Steve was diagnosed with Covid 19 at the end of September. A nice lady had eventually phoned me at the beginning of December and asked all of the screening questions, eventually telling me I was suitable to be tested for antibody levels to see if I had sufficient to become a donor. The appointment had to be delayed while I went into a second bout of isolation after my grandson brought Covid home from a supply teacher, and shared it with his mum and siblings, but the appointment was set for the 18th.
I hadn’t really thought through how I would feel until I was driving to the blood donor centre in Edgeware. It was the first time I’ve driven anywhere that I hadn’t been to before since Steve died, and I was aware that this made me feel a bit nervous. When I found the centre, I parked the car and walked in and then was suddenly hit by a wave of emotion that I found hard to push down.
It was the first time I had set foot in a hospital since he died. Before he was taken to the hospital where he would battle against Covid, I had accompanied him to every single appointment at every single hospital, from the day he was first investigated for cancer. Every single one. Even when I wasn’t allowed to go in with him to see the GP or consultant, I went as far as I was allowed, and then waited, in a corridor or in the car. And now suddenly I was in a hospital again, on my own. I found that I was shaking.
I managed to compose myself behind my mask and sat in a corner trembling slightly, waiting to be called. A lovely Irish nurse came and got me, and took me into a room and started sorting out the pin prick test and the phials for blood, chatting away as she did. And then she asked me if I knew how I’d contracted Covid. I told her that we thought that Steve had contracted it at a hospital appointment and then passed it to me and some other close family members. Of course, she asked if we were all ok. I hesitated a moment, and then I told her. She looked at me in horror, and started to cry, and to hold my hand and thank me and bless me and told me how brave I was to have offered to donate plasma after losing him. And I cried too and couldn’t stop. The two of us just sat in this little room while I cried with a kind stranger, a nurse who was in the front line of contracting Covid every single day. It was the first time I had had to identify myself, to define my new self in the light of what has happened, to tell my story to someone who had no idea. And it was really, really tough.
It didn’t get any easier even when I had managed to stop crying and sniffing – lovely Maureen whispered to a colleague about ‘the lady over there’, and for the whole of the next forty minutes while I was in the centre, nurse after nurse quietly approached and came over and gently offered their condolences and their thanks. My head was scrambled at this. They were thanking me? These wonderful NHS staff who were putting their lives and their families’ lives on the line just by going to work every day while the virus rampaged through the community, they were taking the time to come to me and say how sorry they were for my loss.
It was too much kindness, if there can be such a thing, and I sat back in the special chair with hot tears just rolling down my cheeks into my mask, probably rendering it completely useless. There was nothing I could do to stop the waves of deep, deep sadness.
When they had drawn enough blood, I left and drove home slowly, aware that I probably wasn’t in the best head space to be on the road and came home and just sobbed. The kindness of strangers was overwhelming, it had unlocked a dam that had obviously been building inside me for days and weeks.
I let myself think over this as the mandala reached completion. The pressure of living in grief, during the resurgence of the virus, listening to constant dreadful news, worrying about the new Tier 4 (in which I and all my children are now living) the cancelling of Christmas, the lorries causing Kent to come to a standstill, the borders closing against the UK, the approaching Brexit deadline with the very real possibility of no deal, the queues, the food shortages – as I write this, on the 22nd, everything is chaotic and broken. Nothing is normal, for anyone. Nothing will ever be normal again. Now even the faint feelings of hope – of the vaccine on the horizon, of my having antibodies that might help keep me and my family safe as we face the winter months ahead – has evaporated with news of the virus mutating and the questions about whether this new strain will be even deadlier than the first. Life feels precarious and dark and lonely and fearful.
In the kindness that tipped me into tears last week, there was a reminder that everything cannot stay dark and fear-filled forever. We are all bruised and numb and afraid, scarred by the experience of living through a pandemic. Ten months of fear and worry is etched into our national identity. Sometimes it explodes out in anger and denial, in refusal to comply with rules, to wear a mask and to stay apart from others, in belief in conspiracy theories and nanotechnology and 5G masts and all sorts. Other times, in other people, it is absorbed into the DNA, the thoughts, the anxiety, the strain. The isolation and loneliness. Many of us are bereaved and grieving while trying to cope with the unbearable pressure of everything having changed. And amidst all of this, there are kind people everywhere, behind the masks that we now have to wear.
There is such symbolism in those words. Behind the masks. Behind the masks there is compassion and caring and kindness and love. It takes just a second to see it when you need it.
As I stood and looked down at Steve’s grave and the beautiful pattern that had emerged from my bags of berries and leaves, something shifted. The tears came again, and I walked crying through the silent dripping trees and found the labyrinth. I had helped create it when I worked at the burial ground, and after Steve’s funeral we had walked it with the children and dog, drinking champagne and etching a memory of that day in all our minds.
I entered the mouth of the labyrinth, and walked carefully on the slippery mud, carrying a stone in my hand, thinking my sad thoughts – as we have taught the children. It takes a while to walk the meandering pathways, and your thoughts settle as you make your way to the centre, back and forth in a walking meditation.
When I reached the centre, I spent a few minutes on my own. A robin sang somewhere nearby, but otherwise all was still and silent. A memory drifted up into my mind. It was so clear. I remembered seeing Steve walking up the path to find me there, working in the labyrinth, on the morning of his father’s funeral in 2010. I could see him walking towards me smiling, with his strong stride, smart in his suit and black tie and beautiful black overcoat. It was a lovely memory, and I found myself unexpectedly smiling at the thought, at him smiling at me right there. For the first time, I was feeling a memory that wasn’t accompanied by the prickling feeling of sadness, the weight of loss that has come every time I try to think back to happy times.
I looked down at the little tree stump in the centre of the labyrinth, the destination that you walk to thinking your sad thoughts, where you leave the stone and all your sad thoughts behind and walk out again lighter and stronger. A jumble of stones and coins left by others who had walked to the centre littered the damp wood, with saturated leaves and twigs. It looked uncared for and purposeless, so I rearranged everything into a pattern that I liked, and then traced my way back out of the labyrinth and walked back to the car.
The clouds above me didn’t break, but something inside me was content. Some order had been returned. There are patterns everywhere. There is light after darkness, always.
‘Communitree’ – artwork created by young offenders at HMP Cookham Wood
Steve and I came across an exhibition of work by young offenders while we were in Anglesey in 2018 and this piece caught my eye.
One of the things that has surprised me the most over the last months is receiving the most wonderful, supportive messages and beautiful words from people who I hadn’t expected to hear from. Some are people that I hardly know, others who I have had a light relationship or friendship with, some who I have almost lost touch with, some who I have never met and only know virtually through online connections. Over and again, at moments when I have been feeling tearful and lonely, a message has arrived from someone or a phone call has come, completely out of the blue, and broken the spell of isolation by reminding me how connected we all are, even to those we don’t hold close to us.
It’s as if this enormous loss that I am experiencing has opened up channels of communication that I never knew were there before I woke up in this new existence. And somehow, I find myself feeling immensely close to a handful of people who have been there, just checking in, asking how I’m doing, reminding me that they’re thinking of me. Sending me a poem, a suggestion of a book to read, a link to a YouTube piece of beautiful music, a parcel, a gift, some flowers. Dropping me a message or an email with thoughtful, generous words of encouragement and kindness that lift my mood from the ebbing and flowing of sadness that underpins every day.
It’s beyond special, this instinctive reaching out that has been happening. It has come from people on the periphery of my life, but I think, without exception, all of the people who have been checking in regularly are people whose hearts have been broken, people who see a reflection of their own pain as they contemplate me and my grief. There’s a recognition that I am now one of them, one of the people who know the depths of sadness, deeper than anyone can describe or explain. Maybe each of these unexpected kindred souls are paying forward a kindness, a connection that they felt when they were at their bleakest and lowest. Maybe there is just a natural big-hearted impulse that comes over people who have learned to live with their pain and who want to help salve the pain that others are feeling.
To all of you, I want to say thank you. It means so much. It’s like having a soft touch on my hand, an arm put around my shoulders, a warm hug. There’s something about receiving such gentle reminders that I am being thought of that buoys my spirits. When the centre of gravity in your life has suddenly vanished, and you feel adrift and alone, knowing that people are sending you their thoughts and their kind wishes is like feeling a lifeline to the shore, it’s a new way of feeling your way back to safety and to solid ground.
Looking at the messages on my phone, there are some extraordinary, intimate conversations that have evolved between me and some of these lovely thoughtful people over the weeks since Steve was taken to hospital for the last days of his life. There’s a freedom in answering honestly about how I am truly feeling in response to someone asking me if I’m ok, and there are truths and raw emotions shared in the space that is opened up by someone pressing ‘send’ when they risked intruding or bothering me at a terrible time. To any of you who have worried that you might have intruded – you didn’t. You helped keep me steady.
I think what I’m trying to convey in this post is that, even if you think you might be being pushy or intrusive or over familiar with someone who is going through the worst of times, if your instinct is to reach out to them, do it. Your message might light up their phone at exactly the time they need to hear what you have written. Your words might be exactly what they need to straighten their back and keep going when they feel like curling into a ball and crying. Just knowing that you are thinking of them may be enough. It is for me.
I am beyond grateful to all of you who have taken the time to check in. Along with my close family and dearest friends, who have been constantly there and who have carried me through this, I have a new cohort of companions who I feel alongside me. They are the ones who keep gently calling my name, through their texts or their messages, the ones who keep reminding me I am not completely lost. Thank you. You know who you are.
Almost two months have passed. Seven weeks since Steve died. Seven weeks of rolling waves of emotions, of reflection and remembering, interspersed among the detritus of the life that was before. One of the things that resonates strongly with me as I walk every day is just how much grief I have been immersed in, for so long.
We grieved together, for the future that would now not be, from the moment Steve was diagnosed, in June 2018. He had been having tests and investigations after he had finally given in to my nagging at him to go and have a PSA test done earlier that year. Bill Turnbull and Stephen Fry had both publicised the need for men of similar ages to be tested, and I had kept on at Steve to get a test booked. His GP was reluctant initially, but after insisting, the test was done and came back at too high a level. (With a strange synchronicity, Bill Turnbull is the presenter on the radio as I write this piece about how he inadvertently played a part in our story. I will always be grateful for his bravery in going public about his cancer – if he had not done so, Steve would undoubtedly have died much earlier than he did).
We were in Newcastle when the phone call came – I was attending a conference and Steve had come too, back to his place of birth. He had spent the day out and about with our friend Colin, while I sat through the boring presentations, and then the hospital called him and asked him to attend an appointment the next day in Oxford.
We drove home immediately, and the next day I went with him to the urology clinic where we were told he had aggressive prostate cancer. He had had no symptoms at all. If he hadn’t had that PSA test, we wouldn’t have known. But now he was presented with a choice, hormone treatment or surgery. Neither guaranteed a cure. We were now talking about a future living with cancer and discussing options which were the least-worse treatment. Everything changed that day. Our future was re-written.
We met with both the oncologist and the surgeon, and after considering all the implications, decided on surgery. From that moment, grief walked into our lives and took up residence. I didn’t recognise it then though. There was too much new information to take in, too many questions and worries and concerns, so the silent presence of a new feeling, a new sense of fear and dread just slipped below my radar. But looking back, that was when we both felt that cold sense of change.
So much was taken away from us – yet as I write those words, I am conscious of how lucky we were to have had it in the first place. The immensely close physical relationship that we had always had moved effortlessly into a new way of being, but there was sorrow for us both at the change that was imposed by the surgery, and the sepsis that followed, and then the discovery of escaped cancer cells in the lymph nodes. Despite Steve’s hopes of avoiding hormone treatment and its associated loss of all libido, his post-op PSA test showed that the cancer was already outside of the prostate and spread into his lymph nodes. The operation had been too late. In order to live, he had no choice other than to accede to testosterone annihilation by injection.
For a man like Steve, making the conscious decision to become ‘neutered’ must have been horrendous. He knew what hormone treatment entailed. He knew that he was acceding to the loss of his virility, his manliness – the very essence of his identity. That must have been a secret, aching grief that he carried alone.
The side effects were awful, but he dealt with them. Things that in retrospect seemed minor, like losing the hair on his chest and his arms confirming the massive changes that were taking place in his body in the effort to starve the cancer cells from their fuel – things like that irritated him, the hot flashes were debilitating, the increasing fatigue and muscle aches were burdensome, but the loss of intimacy between us was such a huge thing.
We didn’t ever really talk deeply about how he felt in this new, eunuch existence, I didn’t want to add to the burden he was carrying by digging into how he truly felt and making him talk about it, but I know this was the heaviest of weights for him to bear. For me, the sadness at the end of that part of our life was far outweighed by the need to have him still with me, and from everything I had read about his cancer, I knew how perilous his time was.
Fast forward through 2019, embedded hormone treatment and weeks and weeks of daily radiotherapy and further surgery and more problems – all the while, the grief for what we had planned for our future shadowed us. Neither of us were foolish enough to believe he would outrun the cancer cells that had spread in microscopic malevolence around his body, and when either of us heard the well-meaning phrase ‘Oh prostate cancer is the best kind of cancer to have, you don’t die from it, you die with it,’ we both reacted in the same furious way. Steve had a seriously aggressive type of cancer, and for him to have lived as long as he did is testament to the brilliant care that he received from his multi-disciplinary medical team at The Churchill Hospital. It happened to be found in his prostate. It was therefore labelled prostate cancer. Take it from me, prostate cancer is not the best kind of cancer to have.
At the beginning of this year, with news filtering from China of a new and deadly virus, and a sense of the winds of change gathering, we began talking about giving up the flat he rented and that we loved in Banbury and moving back to my house in Denham. We were paying out for two properties, and financially and practically it made sense. We decided that Steve could stay in our caravan in Banbury for three nights a week while he worked in the area, and we could save £1k a month by moving back to the house, so we gave notice and started packing. It was the end of three happy years in the most beautiful flat in a Georgian manor house, and yet more loss of what was. And the week after we finally moved in, the country was put into lockdown.
There’s too much to say about the huge collective grief for what used to be that has washed over the world with the spread of Covid. I can’t even begin to find the words, grasping as I am from this strange new place where I find myself. But there was definitely a visceral impact on us, as on so many others, of the loss of freedom and security and safety that came with the virus. The loss of normality. The loss of hope. Layer upon layer of loss and grief just kept piling up, magnified by the fear all around as this invisible killer virus silently tore through humanity.
We made the best of it, and we were together day and night, so it was a precious time, looking back, but it was also the time when Steve’s health began to deteriorate and his PSA levels to rise relentlessly as the cancer took hold in his bones. Our time together was punctuated by hospital appointments as the spread of Steve’s cancer mirrored the spread of Covid throughout the country. In June, his lovely gentle oncologist told him that time was running out, and that he now had months not years left to live. That was the only time that I saw him crumble. He had hoped so much for several more years of life. My heart ached as I held him. The shadow of grief was now sitting foursquare in our faces, grinning and counting the days.
And those days between June and October were saturated with loss for him. The loss of strength, of energy, of steadiness. The loss of ease and comfort, and the sapping weariness of living with increasing pain. The loss of dignity. The loss of his sense of himself as he looked at his strong, muscular legs now wasting into thin, unsteady limbs. The loss of the little freedom he still had. And finally, with the onset of Covid, the loss of the most basic of things, the ability to breathe without help. I watched helplessly as he was taken away from me by the cancer and the coronavirus, clinging on to him, supporting him, holding him up, caring for him, loving him as hard as I could until eventually, I could do no more for him and had call for help for him. And then, I had to let him go with the paramedics. I knew that day, the moment I picked up the phone to ring 111 that I was doing something irrevocable. I knew that they would take him away. And I knew that he would never come home.
That morning, when the ambulance drove away, it was as if something inside me came apart and the years of not recognising that I was grieving just poured out in an incoherent, sobbing mess. The physical pain was too much to bear. The shadow of grief had formed into a tangible beast that enveloped and consumed me. Anticipatory grief became reality, and it was the worst experience I have ever had. I felt ripped apart, physically in pain in my heart, broken and helpless and hopeless and bereft. Unknown to me, I was also sick with Covid, my test would come back the next day confirming it. It was, I think, the worst day of my life.
I had lived with so much unacknowledged stress and anxiety, and I had done everything I could to keep him safe, and I had failed. It is a heavy weight to carry. But just as Steve faced his mortality unflinchingly and without fear, I cannot run away from facing a life that is now carved by loss and grief. There are layers and layers of it, each of different depths and textures, and I must gradually uncover them and examine them in order to not let them confine me or define me.
At the moment, I am wrapped in the most visible, outer layer of grieving for the loss of my man, who died so bravely and so gracefully in my arms. In time, I will be able to go beneath this visible grief of widowhood and begin to unpick the fabric of the grief that I lived with for so long without realising. This is, I understand, part of the work that I have to do in order to become the person I will be without him.