Fran Hall
An official government digital ‘Bereavement Leaflet’ document has just appeared, purporting to provide ‘Information for the Bereaved’ for people in England during the Covid-19 pandemic. It can be found here. It’s not a great document to be honest. It doesn’t give very much useful information, but what it does state
Fran Hall
We continue to publish the very important observations from funeral directors in response to the invitation from the Funeral Service Consumer Standards Review to make contact, and have great pleasure in adding the contribution from Jo Williamson, of Albany Funerals.   Dear Mr Shand Smith, It has come to my
Fran Hall
Today we have the pleasure of publishing a letter from Jo Vassie, of Higher Ground Family Funerals, which was sent to the Competition and Markets Authority a few weeks ago. We thought that the Funeral Service Consumer Standards Review might also find it interesting reading.    Dear Sirs, I’m am
Fran Hall
Today’s offering from a person who wrote to the FSCSR in response to the invitation for unaffiliated funeral directors to contact the independent chair was sent by us on their behalf. The author chose not to identify themselves in the letter because it had to be sent to the independent
Fran Hall
Here’s another submission that squeaked in before the deadline set by the self-appointed Funeral Service Consumer Standards Review group to hear the views from funeral directors who choose not to belong to a trade association – from the fabulous Jennifer Uzzell, occasional contributor to the blog and one of the
Fran Hall
  After yesterday’s deadline for unaffiliated funeral directors to make contact with the FSCSR came and went, we thought we would share some of the thoughts from some of the people who managed to scrabble together a response to the request within the time frame offered. Given that all responses
Fran Hall
Did you see this article in Monday’s Times? ‘Restaurant style ratings to combat funeral rip-offs’, the headline screams. It’s behind a paywall, but we can precis it for you. Here’s a direct quote: “Funeral directors are to be given restaurant-style ratings as the industry battles accusations of over-charging and inconsistent standards. Classifications based on clarity of prices, conduct of funerals, vehicles and staff training, and mortuary and refrigeration facilities will be issued to thousands of funeral parlours based on inspections of their premises. Those given