Fran Hall
Those additional observations on the FSCSR consultation we mentioned in our previous post this week: 1. At the GFG, while we welcome any improvements in the funeral industry Codes of Practice, we despair at the length of time it has taken NAFD and SAIF to come up with revisions to existing industry
Fran Hall
It’s a busy time in funeralworld. Last week, the Competition and Markets Authority uploaded a whole suite of working papers and other documents (21 in total) to the website providing information about their ongoing Market Investigation into funerals, seeking comment on their findings so far by 27thFebruary. On the same day, with
Fran Hall
We continue to publish the very important observations from funeral directors in response to the invitation from the Funeral Service Consumer Standards Review to make contact, and have great pleasure in adding the contribution from Jo Williamson, of Albany Funerals.   Dear Mr Shand Smith, It has come to my
Fran Hall
Today we have the pleasure of publishing a letter from Jo Vassie, of Higher Ground Family Funerals, which was sent to the Competition and Markets Authority a few weeks ago. We thought that the Funeral Service Consumer Standards Review might also find it interesting reading.    Dear Sirs, I’m am
Fran Hall
Today’s offering from a person who wrote to the FSCSR in response to the invitation for unaffiliated funeral directors to contact the independent chair was sent by us on their behalf. The author chose not to identify themselves in the letter because it had to be sent to the independent
Fran Hall
As today’s meeting of the Funeral Service Consumer Standards Review Working Group B (the Transparency Working Group) gets underway, we are delighted to share the thoughts of another respondent to the invitation to comment issued by the FSCSR on the Friday before the Bank Holiday weekend. Today’s contribution is from
Fran Hall
Here’s another submission that squeaked in before the deadline set by the self-appointed Funeral Service Consumer Standards Review group to hear the views from funeral directors who choose not to belong to a trade association – from the fabulous Jennifer Uzzell, occasional contributor to the blog and one of the
Fran Hall
  After yesterday’s deadline for unaffiliated funeral directors to make contact with the FSCSR came and went, we thought we would share some of the thoughts from some of the people who managed to scrabble together a response to the request within the time frame offered. Given that all responses
Fran Hall
Eight days ago (three of which were over a bank holiday weekend), funeral directors who don’t belong to either of the funeral trade associations were invited to get in touch with the Funeral Service Consumer Standards Review – the self appointed body founded by Dignity PLC that is looking at
Fran Hall
Did you see this article in Monday’s Times? ‘Restaurant style ratings to combat funeral rip-offs’, the headline screams. It’s behind a paywall, but we can precis it for you. Here’s a direct quote: “Funeral directors are to be given restaurant-style ratings as the industry battles accusations of over-charging and inconsistent standards. Classifications based on clarity of prices, conduct of funerals, vehicles and staff training, and mortuary and refrigeration facilities will be issued to thousands of funeral parlours based on inspections of their premises. Those given