Extracts from a story in Metro, 2 July 2012:
Beverley Webb and Michelle Blakesley said the way Co-Op Funeralcare handled Gloria Roper’s service was ‘shambolic’ after one worker said: ‘We’ve brought out our 4.15pm instead.’
The coffin was about to pass through the curtains at the crematorium when the family noticed it was a different colour to the one they had purchased.
Michelle Blakesley said: ‘We tried to tell the manager who had organised the funeral what was going on but she had already left.’
‘They were so heartless and condescending. One of their staff tried to tell us we were wrong, insisting our grief was making us confused. We were distraught.’
The Co-Op of Weymouth, Dorset, issued a ‘sincere apology’ and refunded the sisters £1,000.
A spokesperson said: ‘We are very sorry and have apologised to the family for any distress caused.
‘A full investigation has taken place into why our policies and procedures were not followed and appropriate action has been taken.’
Further details from the People, 1 July 2012:
They also complained Co-op Funeralcare in Weymouth, Dorset, made a string of errors such as having to change Gloria’s coffin plaque after getting her date of birth and death wrong before last December’s service.
The sisters said their memorial rings, costing £575, were also inscribed with incorrect dates. They claimed the family were told they could not have purple balloons because there was a “helium shortage” in the UK.