Lucy Coulbert of Coulbert Family Funerals
Having geared her business specifically to help families of limited means arrange dignified and respectful funerals, Lucy was the only funeral director in England and Wales to give evidence to the 2016 DWP Bereavement Benefits Enquiry.
Lucy gives a 100% customer-focused service, unconstrained by the traditions of funeral service. In an industry which sets great store by conformity and mystique, Lucy is somewhat of a maverick. She does what she believes to be right and pays no heed to gainsayers.
She is at the forefront of a new, open way of doing things and her practice is a beacon to anyone contemplating establishing their own funeral business. She has been brave and outspoken and richly deserves this recognition.
Lucy has committed herself to supporting people of limited means, helping them create an affordable funeral. Funeral poverty has become a major issue in these times of austerity. Lucy created Coulbert Family Funerals to exclusively help people applying to the DWP for financial help paying for a funeral.
In the furtherance of the cause of combatting funeral poverty, Lucy gave evidence the Bereavement Benefits enquiry conducted by the Department of Work and Pensions (DWP) this year giving both oral and written evidence about the causes of, and solutions to, funeral poverty with Baroness Altmann and the DWP. She was the only person asked to attend all three meetings in the capacity of a funeral director.
Lucy is highly responsive to what her clients ask for. She publishes all her prices online, thereby achieving a transparency that all funeral directors would do well to emulate.
Lucy said: “I help people arrange the funeral they want in the way they want, and I do so in the most ethical way I can. I listen to what people want and don’t try to push them into having things they don’t want or need.”
Runner Up in this Category: Funerals on a Budget