In the Guardian, Niall Booker, head of the Co-op bank, writes:
We got ourselves into a mess … That’s why this week we will be asking our customers for their views on our ethical policy and wider values. Refreshing our existing ethical framework and also asking about three new areas – responsible banking, transparency and treating customers fairly. Our customers can help us define the kind of bank we want to be. We will reinject that pioneering spirit into banking with fresh values and ethics. After our consultation we will produce a new ethical policy. We will develop products and services that bring our ethics to life in a sustainable way. And we will stand up, once again, for what we and our customers believe in.
Lucky bank customers. What about some of the same for Funeralcare customers, Mr Tinning?