We’ve just heard some good news from Lisa.
Co-operative Funeralcare sector manager Jack Walsh subsequently invited Lisa’s mother to a meeting. There, he gave her £200 (the 20% admin charge retained by Martin Chatfield of Crossways); a written apology; and a bunch of flowers. Lisa’s mother has donated the £200 to the North Wales Mountain Rescue in honour of her husband.
Well done, Co-op! We hope that Lisa’s family will now be able to grieve her father freed from the distress brought on by the way his funeral arrangements had been handled.
ED’S NOTE: We understand from Martin Chatfield, at Crossways, that he has not yet had any contact from the Co-op. To his costs were added, you may remember, the cost of cutting his holiday short, including unused accommodation and a special flight home. We very much hope that the Co-op will attend to him next.