Phillip Greenfield, Chief Executive of Funeral Partners and owners of Gillman’s Funeral Directors who featured in last night’s Exposure programme of ‘The British Way of Death’ has made a video statement of the company’s response to the revelations.
The full text of what he says can be found on the Funeral Partners website here.
Two exposures of bad practice in the funeral industry in three months. The deeply shocking and utterly despicable behaviour of Gillman’s staff present a very specific issue, but we believe the two programmes expose the failure of two different versions of the corporatised funeral business, where the balance between service and profit has been lost.
When Funeralcare was exposed we made an offer to George Tinning to talk to and work with the Co-op to help them look again at customer service in their business and publicise their planned improvements.
We repeat the offer here to Funeral Partners: a great many people visit this website, this blog in particular. Doubtless you will, in the coming weeks and months, wish to get messages out to consumers which will restore their faith in Funeral Partners. We should be very happy to publicise these for you.