From: Beverley Webb
Sent: 15 August 2012 23:03
To: Weymouth Abbotsbury Rd (TCF)
Subject: Gloria Roper
Dear Ms Allen
We are writing to request you send us a copy of the estimate of costs of our late mother’s funeral and copies of the agreement we signed in your office in Weymouth on December 8th 2011, you can email these to the address’s provided below
Dear Mrs Blakesley
Thank you for your enquiry.
I have received a copy of your completed Conciliation Service Application Form from the Funeral Arbitration Scheme and have therefore re-opened your complaint. I will be reviewing our records and the previously agreed resolution to your concerns and have therefore requested all copies of documentation from our Weymouth Funeral Home. Once I am in receipt of the relevant documentation I will of course submit two copies together with the Funeral Directors Dispute Detail form that was attached to your application form, the Funeral Arbitration Scheme will provide you with a copy in due course.
May I respectfully request that any further correspondence in relation to your complaint is directed to the Funeral Arbitration Scheme at firstname.lastname@example.org in the first instance or alternatively to funeral.clientrelations@
Client Relations Manager
Dear Mr Potts
Please can you explain why you have chosen not to disclosure paperwork we have requested directly from you and that we did not receive at the time of signing on December 8th 2011 at your Weymouth Co-operative Branch in Dorset with the manager Hellen Allen present following the sudden death of our mother.
Please can you further explain was it is necessary for the Funeral Arbitration Scheme to provide us with this in due course, We will look forward to a prompt reply
Michelle Blakesley & Beverley Webb
CC: email@example.com; David.Collingwood@co-
Date: Wed, 22 Aug 2012 15:18:08 +0100
Subject: RE: Gloria Roper – Att Jon Potts
Dear Mrs Webb
Thank you for your email.
As I explained in my previous email, now that the matter has been passed to the Funeral Arbitration Scheme (FAS), I have requested all documentation from the funeral home. Once I have received this I will be in a position to complete the Funeral Directors Dispute Detail form that was attached to your application form and submit it together with duplicate copies of all our correspondence and documentation. This is usual practice.
I will ask FAS to forward a duplicate copy of the correspondence. This ensures that you have an exact duplicate of all documentation submitted to FAS by Funeralcare and that there are no discrepancies in the copy that you receive.
Client Relations Manager
Editor’s note: personal email addresses have been obscured so that Beverley and Michelle do not receive ‘unsolicited’ correspondence. We will bring you updates as and when.