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I can’t help feeling that Co-operative Funeralcare is (let’s give it a singular character) beginning to reap the results of accountancy led bottom line approach. And so corners cut, training reduced, values eroded, principles diluted and the customer/client service given a cost but not a value.
In a very limited way I had experience of this when its cleint (sic) relations department sent me an email. http://blog.mylastsong.com/2012/06/29/co-operative-funeralcare-cant-spell-funeral/
yes indeed
yet more good news for ‘the peoples undertaker’
andrew