Quote of the day

Charles Cowling

 

 

 

 

“The challenge in our industry is that our families have almost no idea what benefits they want, much less what they need. The obvious result is a focus on price.”

 

 

Lajos Szabo, US funeral director

 

 

 

 

3 thoughts on “Quote of the day

  1. Charles Cowling
    David Holmes

    Unfortunately Belinda, this is just the kind of rubbish too many funeral arrangers spout.

    Almost daily I tell my staff not to ‘make it up as you go along’ but, if in doubt, ASK! What on earth would make someone say such a thing? This is sloppy arranging – possibly rushed arranging, coupled with inexperience?

    None of us are perfect, but this kind of invention of rigid inflexible procedure is daft.


    Charles Cowling
  2. Charles Cowling
    Belinda Forbes

    I saw a family today who want to place flowers on the coffin. As I began to explain the different points during the ceremony when they could choose to do this, I was stopped. They were going to do it just before the committal but the funeral arranger told them they would have to do it as they were leaving so that I (the celebrant) wouldn’t be ‘interrupted’.


    Charles Cowling
  3. Charles Cowling
    gloria mundi

    That’s a good point, and over here, is it at least in part because FDs don’t usually ask the bereaved family about what they want the funeral to do for them, what their beliefs are about it all, etc etc ? All the stuff celebrants often (I hope?) discuss – but by then it’s usually too late.

    If FDs plunge straight into burial or cremation, vicar or celebrant, coffins, cars etc, they aren’t talking about the funeral ceremony, its potential powers and functions – about which, naturally, many people have few thoughts. So the talk is about the price range, and about things, not feelings, beliefs, attitudes. The stuff we have to get right if the funeral is going to do its job!


    Charles Cowling

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