There’s no beating around the bush here: funeral pricing must be more transparent.
Most funeral directors are careful, honest and, often, painfully aware of the costs that people face when someone dies.
They run businesses, but know that they are also offering a service that affects people’s well being at the deepest levels. For the best FD every death is more than a transaction, it is also an event that they become a partner in, sharing, with the people involved, some of the intensity of the occasion.
Sometimes this makes them bad businesspeople (and better human beings?). We all know of Funeral Directors who reduce or waive fees for children’s funerals for example.
But there are others who are less scrupulous, willing to pass uneccessary costs on to the customer. This is bad – obviously – for customers, but it is bad for people who work with Funeral Directors too.
We’ve heard, for example, of surcharges added to celebrant’s fees or ‘adminstrative’ charges for booking unusual services or vehicles. Understandable you may say, but in one instance the surcharge raised the cost of the service from £650 to £1,000.
The worst part is that these add ons are rarely declared to the customer. Instead the itemised bill simply states the total cost. It must be great to be able to blame someone else for your own high charges.
Here at GFG we believe sunlight is the best disinfectant and that means being open and upfront about what you are charging. Watch this space.