We don’t often flag up Co-op cockups on this blog any more because they dim our spirits. We’d rather spend our time looking for people to praise. Anyway, for what it’s worth:
A family is refusing to pay for a “funeral from hell” for their mother after a catalogue of problems – including the grave being dug too small.
Undertakers have been accused of trying to force the coffin of Maureen Shelton, 62, into the grave at Primrose Lane in Huntingdon and then advising the family to go away and come back when it was buried.
Now her family are refusing to pay Anglia Co-operative Funerals for the £2,600 funeral and have had bailiffs sent round in an attempt to recover the money. [Source]
No details of the catalogue of problems. A commenter on this story alleges:
It appears that Coop funeral service has not improved.My Dad died in December 2003,and we employed the Coop for the funeral ,he had lived in the same house for 63 years so we asked for him to be taken from there to the crematorium withe the family following.When we got to the crem I was approached by the funeral director and told there had been a mistake and they had brought the wrong body.They suggested we carry on with the service whilst they went back to swap the bodies.This was obviously refused so we went back to the chapel of rest but rather than a sedate and peaceful final ride for Dad it was more like a race at about 70mph as all other funerals booked for that chapel had to be delayed.The Coop did not charge us for the funertal but did not offer any compensation for the upset and distress,and thoughorly ruined the final farewell to my Dad.