Charles Cowling
  Over at the Connecting Directors site in America a funeral director observes: Never trust a funeral director who says, “This is the last thing you can do for your loved one.” What other upselling tricks and wiles do our native undertakers possess? Including facial expressions?       
Charles Cowling
  Posted by Nick Gandon   Methinks that the lunatics have taken over the asylum at the Department for Work and Pensions.  Maybe lunatics is an unkind (and no doubt very non-pc) description, which on reflection, I should perhaps replace with the term “jobsworths”.  Long known throughout the undertaking profession