The Good Funeral Guide Blog

GMFU non-self adjusting

Sunday, 24 June 2012

 

 

 

The cat is out of the bag. Monday’s Dispatches will mount a televisual airstrike on Co-operative Funeralcare. Channel 4 managed to get an undercover reporter into a hub and filmed bodies stacked “like TV sets” in racks – a disturbing image which will have a devastating impact on an organisation which has spent a great deal of money marketing itself as the people’s undertaker. 

This is not all that the Dispatches team achieved. There will be more. 

Responses so far from beleaguered Funeralcare spinners include: 

‘We are … shocked and disappointed by the information provided to us by this programme, which goes against everything we stand for.  

‘We do not believe that the instances shown in the programme are representative of our many caring staff.  

‘We have however, launched an immediate investigation into the programme’s findings and will take any action necessary to ensure our high standards and our policy of enabling clients to make informed choices is maintained.’ 

Funeralcare boss George Tinning told the Sun on Sunday: “This isn’t the way I want our funeral directors to behave. We will investigate and deal with it appropriately.”

Here at the GFG we have never hidden our loathing of an organisation which has both betrayed its foundational values and is also commercially cretinous. It couldn’t go on like this. The truth was bound to come out sometime. And when you take your stand on ethical probity, you’ve a heck of a long way further to fall. 

Tomorrow is going to be a horrible day for bereaved people who have entrusted their dead to Funeralcare. It is going to be a horrible day, too, for decent, caring Funeralcare employees who have been badly let down by their management. 

And the catastrophe will not be confined to Funeralcare. There will be contagion. Funeralcare is a member of the NAFD. What does this say about self-regulation and compliance controls? 

More info in the Sun here and the Mail here

15 comments on “GMFU non-self adjusting

  1. Friday 29th June 2012 at 8:11 am

    Oh god Simon, I haven’t got time for this. Everyone, if you need a damn good consultant who will clearly go the extra mile you could do a lot worse than hiring Simon Irons. Terrier like doesn’t begin to cover it. I think you can find this video on Carl Marlow’s own website, minus the tags about undercover anything. Filmed openly.

  2. Simon Irons

    Thursday 28th June 2012 at 10:33 pm

    Searching YouTube to watch the programme again, I came across this video of independent funeral director recommended by this blog

    http://www.youtube.com/watch?v=_HLYu6K99aA&feature=youtube_gdata_player

    Now that is shocking !

  3. Richard Rawlinson

    Monday 25th June 2012 at 7:41 pm

    Supernatural power?

  4. Monday 25th June 2012 at 7:35 pm

    Thanks Richard. What’s your supernatural power?

  5. Richard Rawlinson

    Monday 25th June 2012 at 6:31 pm

    Co-operative Funeralcare response to Dispatches up on Youtube already. No comments at the time of posting here:

    http://www.youtube.com/watch?v=jVRw5kbokNA&feature=youtube_gdata

  6. andrew plume

    Monday 25th June 2012 at 2:49 pm

    Dear Mr Employee

    In the event that you are still reading this (excellent and indispensible) blog and in response to:-

    “…..however, Mr Plume sir it would appear that you have indeed wedged yourself so far up Charles’s bottom….”

    now Mr Employee, I most certainly haven’t although it is clearly obvious that Charels and I share very similar views when it comes to the not so mighty f’care – I will also say that Charles’ humour when it comes to illustrations on here are entirely appropriate

    incidentally we are not the only two who comment on here with our views regarding f’care, you will find…………….

    respectfully yours

    andrew

  7. Monday 25th June 2012 at 2:19 pm

    Dear Mr Employee, this is not an elitist and biassed blog, it offers an open forum for anyone to say whatever they like, and it does so with an open mind. If you feel that majority opinion is against you, then that’s just the way it panned out. You have not been the victim of a clique that always thinks it’s right. Sure, we can be provocative to get people talking because we’re interested in the complete spectrum of opinion. Where there is consensus, we like to say, let there be discord.

    So we hope you’ll come back one day and give us your opinions. You’ve said some cogent things that have made us all think.

    Thank you for dropping by and sounding off. It’s what we’re here for.

    Where else could you do it?

  8. A.N.Employee

    Monday 25th June 2012 at 12:15 pm

    Yes Charles, well done for copying and pasting a generic picture of tv sets to highlight Professor Whatever’s sound bite regarding coffins that are delivered shrink wrapped and stacked to keep them in pristine condition ready to be prepared for the deceased.
    Or was the tv set some sort of ill thought out analogy concerning a multi tier rack system commonly used throughout the funeral profession and hospitals.
    Now I’m not one for resorting to personal comments,however, Mr Plume sir it would appear that you have indeed wedged yourself so far up Charles’s bottom I fear you may be lost forever!
    So it is with regret and much sadness ladies and gentlemen that this shall be my last posting on this elitest unbiased blog as the odour of self righteousness invades my every pore and leaves me feeling a little queasy.
    Thankyou and goodnight….it’s been emotional.

  9. Jonathan

    Monday 25th June 2012 at 11:48 am

    Very sad, for those who’ve already put their faith in F’care’s own projected message to have such images of betrayal flung at them. It would be hard to ignore, and leave an uneasy feeling.

    But if it leads people to question the Tesco-sterone of this overblown outfit that professes care in its title but lacks it in its practice – as well as, yes, in its principles – that’s only going to help in the greater scheme of things.

  10. A Celeb

    Monday 25th June 2012 at 11:33 am

    I am doing a service this week for a family who had a pre-paid plan with Co-op Funeralcare. I feel desperately sorry for my very lovely family and only hope they won’t be watching tonight. I also feel sad for the arranger at this particular branch who is one of the best.
    However I do accept that if this is a catalyst for improvements, it has to be a good thing.

  11. Monday 25th June 2012 at 12:41 am

    Hopefully profits will be down from £52 million next year. Mr T may not get his bonus!

  12. TV repairman

    Sunday 24th June 2012 at 9:53 pm

    TAXI for TINNING!

  13. Sunday 24th June 2012 at 8:39 pm

    I hear there are letters displayed prominently on notice boards in Funeral Care branches

  14. andrew plume

    Sunday 24th June 2012 at 4:55 pm

    and there are also ‘local issues’ involved when a new independent opens up on their patch, here are three such true cases:-

    1) a featured fuceral director (in your recommended guide)found himself up against some less than charitable comments from f’care;

    2) a further one heard that f’care staff locally would receive bonuses if they managed to severely curtail the growth of his business; and

    3) not far from me, a new operator was suspiciously called out at night for a removal which turned out to be bogus

    and undeniably there’s far more, but I expect that this will come as a shock too, to those heading up this lovely organisation

    regards

    andrew

  15. andrew plume

    Sunday 24th June 2012 at 4:49 pm

    Charles

    an excellent image, I have to say, particularly when stacked so high

    anyhow:-

    1) it will of course be shocking for all who have instructed f’care;

    2) and also for, I am sure, the vast majority of their staff at ‘ground level’; but

    3) I have nil sympathy for the ‘vast layers’ of middle management and the constant spin that they employ

    after all, an ‘expose’ on f’care had clearly been up and coming for a number of years, let’s not forget the horror stories that you have focused on in this (excellent) blog, all of which have been totally shameful, so by the poor controls that they have employed at branch and warehouse level, they’ve very much brought this on themselves

    andrew

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