Who owns this business?
How long have you been going?
Why should I choose you in favour of anyone else? What makes you special?
What is your position on embalming—is this something you insist on or actively promote?
Can you guarantee that only one person will make arrangements with me, get back to me personally every time I ring and be the conductor on the day of the funeral?
Will I be able to speak you personally every day if I need to?
I’d like you to give me a quote for the following funeral, please (now use the check sheet below).