AR Adams has been going since 1900 and now has the fifth generation of the family involved with Ethen Adams recently joining as an apprentice. It’s steeped in the history of your area. People researching their family tree pop in wanting to know where an ancestor is buried. Chances are the people at AR Adams can pull out a ledger with all the details of the funeral right down to what it cost.
So this is a heritage business but, you want to know, is it any good today? We asked ourselves this, too, because we tend to be wary of old family businesses. They can be a bit smug and stuck in their ways. The answer to your question is that, proud as it undoubtedly is that it has been serving the people of your locality for so many years, it is remarkably sensitive to the needs and wishes of bereaved people now. It is run and staffed by people who care deeply about their work and think about it a lot. These are decent, ethical, likeable people who are also unusually intelligent. This makes a big difference at the human level.
There are five family members who jointly run the business. Bradley, Samantha, Luke and Donna are siblings. They all worked in other jobs before coming back to the family business. They chose to work here, they didn’t just fall into it. The fifth family member is their Mum, June.
At Rayleigh you will arrange the funeral with either Donna, Scott Grigsby or Fauzia Godwin. At Thorpe Bay you will arrange the funeral with either Luke, Trevor Bavin or Fauzia.
On the day of the funeral you will be looked after by Mike Robertson, Paul Hunter, Dave Russell, Matthew Bellman and Tony Brown. If the funeral is from Rayleigh it will be led by Mike. These are all lovely people. Mike is well known locally for his splendid whiskers – you can see his photo on the website. He really looks the part. If the funeral is from Thorpe Bay, the funeral will be led either by Luke or Trevor.
We were deeply impressed by the professionalism of every member of the team. They do things properly in every conceivable respect. We watched Mike lead the hearse away from the funeral home and up High road. It was a magnificent and very moving sight.
Premises are spacious and well appointed. In the shop window in Raleigh stands a Victorian bier. The furniture is modern, there’s lots of light and definitely no gloom. Disabled access and disabled toilets. Good range of refreshments.
If it is a formal funeral you want, no one does it better – they really are superb. But this is a culturally diverse area and they are accustomed to arranging funerals for people of all faiths. Their priority is to create the funeral that best fits with your wishes and values and, of course, the wishes and values of the person who has died. They are acutely aware that times are changing and that all funerals must be unique. They will spend all the time it takes to explore your views and get it right for you. They say: “Our ethos is that there is no right or wrong way. If there is something a family mentions or desires that has not been heard of then we will do what we can to create it or help them achieve it.” They are very open-minded. So if it’s a very simple funeral you want, or something a bit different, they’ll get right alongside you.
AR Adams prides itself on customer service and, as were able to see, this is all about high standards of professionalism combined with a high degree of co-operation between everyone who works here. There’s no chain of command because everyone gets involved in what needs to be done. The staff have all worked here for years and years. No one reckons they’re too important to do something, and they all respect each other. It’s all about putting the client first and creating the best possible experience for them. This is an amazingly democratic and ‘together’ business.
And they really do care. They say: “Every client is different. Listening to the client is the first thing that needs to be done, what are they really asking, what do they need to know?” On the day of the funeral it really is all about you and the person who has died.
We spent time in the mortuaries at AR Adams and were extremely impressed by the care and respect they show to people who have died.
They pride themselves on being open and transparent, and, do you know, they really are. They are open about their prices and you won’t be surprised by hidden charges that only appear on the final bill. They also, most unusually, do not charge markups on any services or merchandise they buy in for you, whether it be flowers, a bagpiper, white doves or a notice in the newspaper. They check out all their service providers in person. If, for example, they recommend a venue for your after-funeral tea, they’ll have been to see it and they won’t be getting a kickback if you choose it. They believe in “transparency with fair and ethical service – providing a personal service, not pushy sales or long winded terms and conditions. Good old-fashioned morals, a trusted name and a high level of service.” Well, good old-fashioned morals are a rare and prized commodity these days, aren’t they?
Highly rated, well run and soundly ethical, A. R. Adams are a fine example of a proper undertakers. We thoroughly recommend them.
Any decisions you take on engaging the services of a funeral director should be based on your views and research. You should not rely solely upon the views and opinions offered by us.
Sunday 3rd April 2016 at 3:30 pm
Trevor at Thorpe Bay provided us with the most exceptional care and kindness when my Mum left us.
I am more than grateful and have already recommended the services of this excellent company.
Saturday 10th January 2015 at 9:20 am
I whole-heartedly agree with your review and have without hesitation recommended AR Adams to others. They are exceptional.
From our very first visit we knew we were in good hands. Luke at Thorpe bay guided us gently through the arrangements to be made; found us a local Celebrant who was perfect and provided the best of funerals for my Husband.
Many people commented that they had never ‘enjoyed’ a funeral so much and would remember it for a long time.
AR Adams are shining example of a company that knows how things should be done and many thanks to them for that.