The Good Funeral Guide Blog

A Co-op good news story

Saturday, 27 July 2013

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You may remember the case of Lisa Mullan, whose father chose to be buried at Crossways woodland burial site but, because of an administrative muddle, ended up being buried somewhere else. 

We’ve just heard some good news from Lisa.

Co-operative Funeralcare sector manager Jack Walsh subsequently invited Lisa’s mother to a meeting. There, he gave her £200 (the 20% admin charge retained by Martin Chatfield of Crossways); a written apology; and a bunch of flowers. Lisa’s mother has donated the £200 to the North Wales Mountain Rescue in honour of her husband. 

Well done, Co-op! We hope that Lisa’s family will now be able to grieve her father freed from the distress brought on by the way his funeral arrangements had been handled. 

ED’S NOTE: We understand from Martin Chatfield, at Crossways, that he has not yet had any contact from the Co-op. To his costs were added, you may remember, the cost of cutting his holiday short, including unused accommodation and a special flight home. We very much hope that the Co-op will attend to him next. 

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