The Good Funeral Guide Blog

Who are the real rotters here?

Friday, 14 October 2011

 

Is this a Welsh thing, or is it beginning to happen all over the UK? In Wales, according to a BBC news article, the number of public health funerals is alleged to have doubled in a decade.

This is contradicted by the view of the Local Government Association. In a survey dated 2010 it reports:  

The number of public health funerals held by local authorities has remained broadly consistent across the last three financial years (2007/8 to 2009/10) … Two fifths (40 per cent) thought there had been some increase, the top three reasons being “higher numbers of people dying with family and friends unwilling to contribute to the costs of the funeral” (59 per cent of respondents); “higher numbers of people dying with family or friends unable to contribute to the costs of a funeral” (56 per cent); and “higher numbers of people dying with no friends or family” (49 per cent) … A calculated cost per public health funeral revealed that, on average, funerals cost £959

Whatever the truth of the BBC’s assertion, there may be evidence that, in Wales, there is growing reluctance of undertakers to arrange funerals for families who are skint.

It is difficult not to sympathise with the undertakers. They carry plenty of bad debt as it is. When they agree to arrange a funeral for a client who is making an application to the Social Fund for a Funeral Payment, they have no guarantee that the application will be successful. So slow is the Department of Work and Pensions in processing these claims that the dead person will have been dust-to-dusted long before verdict + cheque come through. For an undertaker, taking on such a funeral is a gamble. You can see why they might not like the look of the odds, the more so in an age where money owed to an undertaker is no longer necessarily seen as a debt of honour.

At the same time, to turn a family away is to risk considerable damage to a reputation for caring community-mindedness, the cornerstones of an undertaker’s good name. The BBC news article highlights this:

Joanne Sunter, from Portmead in Swansea, said she was turned away by four funeral directors because she was unable to pay a deposit of hundreds of pounds up front.

“I was heartbroken. My mother was in a mortuary rotting and none of these people would help me,” she said.

Note that Ms Sunter does not direct her anger at the DWP. But then it’s not clear that she is eligible for a Funeral Payment. If she isn’t, then where does responsibility for her plight lie?

A little while ago Nick Gandon, in this blog, sparked discussion about the way the Funeral Payment is administered – here. If funeral directors were to come together and refuse to take on applicants to the Social Fund, then, as Norfolk Boi had it, “The DWP would have to solve the situation they have created” – by making up its mind a lot faster.

The Minister for Work and Pensions, Steve Webb, has another idea, according to Teresa Evans. He’d like to substitute the Funeral Payment with a crisis loan, relieving pressure on the Exchequer and loading debt onto the poorest in society.

Teresa thinks the best way for the Welsh to bring their undertakers to heel is by taking matters into their own hands and doing everything themselves. There may be two schools of thought about the feasibility of that.

I can’t find any recent figures on successful applications for a Funeral Payment, so it’s hard to know if there’s been a sharp increase in recent years. I have only been able to discover that between 1988-89 and 1993-94 awards increased from 37,000 to 72,000 with a corresponding rise in expenditure from £18.4m to £62.9m. I guess the number continues to rise.  

Which is why I have found my mind wandering towards what I can only shamefacedly describe as a conspiracy theory.

We live in an age where fecklessness is under attack by all political parties. Tories talk of a ‘culture of irresponsibility’ and Labour talks of a ‘something-for-nothing culture’. Lib Dems presumably say something halfway between the two. They all agree on the need for instilling some social discipline in what’s come to be known as the underclass.

Note that Steve Thomas, chief executive of the Welsh Local Government Association (WLGA), reckons the trend towards public health funerals is going to grow. He adds: “Now, it’s not a trend any of us would welcome, but it does reflect the nature of society and probably the problems we have in the economy at the moment.” Note the order in which he lists those two trendsetters. We can take it, I think, that when Mr Thomas talks of “the nature of society” he is referring here to 1) an increasing number of feckless people wilfully neglecting to make financial provision for a funeral and 2) a “higher numbers of people dying with family and friends unwilling to contribute to the costs of the funeral” . If that is so, ask yourself what is the likely effect of publishing Ms Sunter’s photo. If this is the look of applicants to the Social Fund it is not necessarily a good look and may even be a stigmatising look.

So here’s my conspiracy theory. Is the DWP, by making the applications process such a gut-wrenching nightmare, hoping to shock and shame the poor into setting money aside like they used in the good old days when the man from the Pru would pop round on a Friday evening and collect their two bob?

If so, it would seem to be discriminating against the deserving and the undeserving poor alike.

 

Over at WhatDoTheyKnow.com they’ve been making masses of FOI requests for information about public health funerals. Find them here.

11 comments on “Who are the real rotters here?

  1. Saturday 15th October 2011 at 5:31 pm

    Simon, thank you very much for that.

  2. Saturday 15th October 2011 at 5:13 pm

    Searching the DWP website (‘funeral payment’) will direct you to all sorts of relevant information.
    In 2008-9 there were 69 000 claims with 41000 accepted (average total payment £1200). Rejection rate of 40% has been consistent for many years – mainly because the DWP considers other family members should be able to pay for the funeral.
    They have also introduced a phone line to help people assess their eligibility (0845 060 0265).
    Funeral directors need to be familiar with the conditions of the funeral payment and have a go at completing one of the application forms – this is the sort of conversation people should be having with their clients before any decisions have been taken.
    Hope this helps

  3. Saturday 15th October 2011 at 8:59 am

    I dont know that I have made clear how crisis loans could be awarded Charles. It was simply my interpretation of what Steve Webb stated during the debate. I could be wrong, but I sincerely hope not. Scrapping funeral payments could be a distastrous move.

    Sundress…believe me Charles not a pretty site lol

  4. Friday 14th October 2011 at 6:19 pm

    Teresa, thank you for this long and informative comment. Thank you, too, for making clear how it is proposed that crisis loans might be awarded. The misunderstanding was all mine; I really must try to sharpen my eye for fine detail.

    I’ve never seen you in a sundress, Teresa, but I have no doubt at all that you look lovely!

  5. Friday 14th October 2011 at 5:05 pm

    Good piece Charles.

    I think the recent report on Wales is an example of the BBC not doing their homework before putting a story out. If they had, surely they would be keen to report the average cost of cremation in Wales, opposed to the national average. Neither do I believe that the report made mention of the DWP and funeral payments, but as this has been brought into the topic I should like to add some of my own views…for what they might be worth.

    I am not convinced that there is a growing reluctance of undertakers not to undertake arrangements for those that are skint. But rather that the majority of undertakers would require a deposit from anyone in the current economic climate.

    Correct me if I am wrong Charles, but I don’t believe that I have intimated that Steve Webb MP was looking to replace funeral payments with crisis loans. It was my understanding that he was looking to amend legislation to afford people the added opportunity of a crisis loan which they could pay back to the state interest free. I have asked him to reconsider this decision. I have asked if he wants to go down in history as the first Minister since the end of the poor law’s to encourage that people get into debt to pay for funerals, opposed to joining forces with other state departments to seek a real solution to the rising costs of funerals. His reluctance to respond could indicate that he senses that ‘he has been had’ by the industry e.g. the NAFD who “celebrates victory”and might mean he is reconsidering the idea. Should he remain of the opinion that amending legislation for crisis loans is the way forward, and not look into amending how funeral payments are made, maybe a crisis loan could be obtained to pay the ‘deposit’ required by so many undertakers now, leaving those who qualify to proceed with an application for a funeral payment.

    I will be asking Steve Webb to ensure that DWP staff inform an applicant of the social fund that some undertakers require deposits which suggests that some do not. Consumers vote with their feet so maybe they will learn to give their custom only to the undertakers that do not require a deposit. Who knows, but what is clear to me is that the DWP is effectively engaging in consumer affairs and should begin giving consumer advice which is inline with what the Office of Fair Trading was calling for back in 2001 which was to “…deliver more timely information”.

    More timely information might lead to people knowing their consumer rights when it comes to purchasing funeral goods and related services. Knowing what their rights are may assist them to determine that if an undertaker recovers a body from a hospice, hospital, care home etc., without first making clear the terms and conditions and simply asks the name of the person who has died and where they lie, they may realise that this part of the contract does not make a contract complete. Maybe some undertakers which includes the one in Croydon, needs to rethink their own approach to how many come by their custom. http://www.thisiscroydontoday.co.uk/Mother-s-body-left-rot-away-says-daughter/story-13389810-detail/story.html

    I am not convinced that the DWP is purposefully making the application process a gut wrenching nightmare. I believe that the civil servants who create legislation and implement it simply do not have a clue. What would they know about how difficult it is to be financially embarrassed and not be able to afford to pay the high and rising costs of a funeral. My own experience of making an application for a funeral payment, which may I add Charles, was thankfully not made during summer months where my own excess fat is open to view above a sun dress, was an average experience. It was not difficult. The only practice that I would criticise was that not enough information about contractual arrangements or my options was provided to me. In effect by not advising claimants about contractual obligations coupled with the DWP’s policy about not agreeing an application until invoices have been submitted, is forcing people into contractual arrangements and must cease. There must be a way much similar to the current system of obtaining a crisis loan whereby an element of trust is relied on when completing an application. The DWP should make a decision on the same day an application is made and based on what it has been informed. If and when the application is processed and reveals something to the contrary, it must be made clear to the applicant that this could jeopardise a payment being made.

    I congratulate you on your efforts Johnathon Walker. Maybe other readers of this blog might feel inclined to write to their own local authorities and make a request for information about public health funerals and report the findings. I must approach Milton Keynes authority in the week ahead. This information could prove valuable in more ways than one. It might reveal whether the industry is laying blame for rising costs on local authorities.

    The coalition government talks about the ‘Big Society’ and encourages that everyone takes more responsibility for themselves. This should not release public officials from a legal duty to protect the vulnerable in an emergency situation. Whether claimants of the social fund or not people are all tax payers, whether they pay taxes directy or indirectly. If Steve Webb MP does not consider changing the law and practice of making funeral payments, then it is my view that he should seek to determine a new mechanism for the financially embarrassed in our society to ‘dispose’ of their dead. Maybe local authorities should provide a funeral, and the next of kin retain the same control that he/she would have under the funeral payments scheme…which includes ownership rights for a fixed length of time for a grave, e.g exclusive rights of burial.

  6. Friday 14th October 2011 at 1:08 pm

    Jonathan, a couple of years ago,I conducted a survey involving several local authorities and hospitals representing a broad selection across the UK. Not wholly accurate, but more a “toe-in-the-water”.

    Around 90% (out of a total of 44 relies) met FD’s inclusive accounts of less than £900 for their public funerals.

    BUT, as you so rightly point out, “not a penny left for the professional fee”.

    Few undertakers make any profit out of a public funeral. Most make a loss.

    It’s my perception that many contract to undertake these funerals as a “public service”, or as part of a wider contract, or indeed a means to utilize coffins that may have some slight imperfection for instance.

    If public funerals become more the norm, then their costs must rise accordingly to more truly reflect the undertakers financial situation.

    My original point was one of public perception (perhaps not so well made), that one may question how councils and hospitals manage to do it so cheaply – and some do it very well indeed!

    The truth is that public funerals have historically been a “loss-leader” for the FD’s that carry them out.

    As you say though, the most basic purpose of a funeral is the hygienic disposal of a body….

  7. Jonathan

    Friday 14th October 2011 at 11:56 am

    Nick, I’m not sure funeral directors do provide a funeral for under a grand. In these parts, that would barely cover cremation costs and doctors’ fees, certainly not a coffin and most definitely not a penny left for the ‘professional fee’.

    The social fund payment is only a contribution to the costs – a fixed sum (of, what is it, £7-900?) plus some disbursment fees including cremation etc. The person responsible for the undertaker’s bill has to magic the rest out of thin air.

    A local council or hospital funeral is a different beast – these chaps are responsible for hygienic disposal of a body only, but they provide at least a minimum of ceremony, usually including a minister or celebrant, and I’ve even read somewhere that some will provide professional mourners (can’t find the reference now, sorry).

    So, if you can’t afford a funeral, one option is to opt out altogether and let the public health champions take over. You can have no say in the arrangements, but can still turn up on the day and watch.

  8. Friday 14th October 2011 at 11:28 am

    Playing the “devil’s advocate” for a moment, I wonder if people ask themselves the question….

    If funeral directors can provide a public funeral for under a grand for the local council or hospital, why can’t they do it for joe public? Why is the public paying an average of £2720 for essentially the same basic process?

    Is it that we now expect too much of a funeral – and funeral directors? Have we been cajoled in “buying a better, more expensive product” by the undertakers, or have we “driven the upward demand” ourselves?

    In this world of consumer choice, could it be that we need to re-focus on what a funeral is all about?

  9. Friday 14th October 2011 at 11:01 am

    I’d do it for nowt….

  10. Friday 14th October 2011 at 9:31 am

    Ah, feral overclass, GM, that’s very good. Currently to be found forming a defensive phalanx around ‘Bomber’ Fox, I think? Yes, something-for-nothing culture – it cuts both ways. Do you ever dream of being the guerilla celebrant at Fred the Shred’s funeral?

  11. Friday 14th October 2011 at 9:15 am

    Shrewd stuff, Charles. As far as I remember from the bit on the telly, Ms Sunter, sadly (as we seem to say about every tenth word these days), was not, in the end, eligible for the DWP payment. The kindly FD who took on the funeral for her has made arrangements, he said, for her to pay him £50 per month. Not a good story, not a kindly choice of pic. Good luck to both Ms S and the FD.

    ps OK, some of us are feckless, irresponsible, selfish, want something for nothing. (Speaking only of myself here..) But every time I hear stuff about the feral underclass, I think “what about the feral overclass, who actually make more money when the financial system is falling to bits, the people who dropped all this manure on us in the first place?” No doubt they can afford any sort of funeral they fancy.

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