The Good Funeral Guide Blog

Funeralcare screwupdate

Wednesday, 25 February 2009

At Teesside crematorium a family is waiting for the coffin containing the body of Olwyn Laidlaw to be carried from the hearse. They are fighting back tears. Then someone comes up to them and says, ‘I don’t know how to tell you this but that’s not your mum. I don’t know how it’s happened.’

Devastating.

The undertaker has brought the wrong coffin.

It takes 40 minutes for Olwyn to be fetched. Luckily, the crem can find a slot for her, but in a different chapel, not the one the family wanted.

Says Olwyn’s daughter, “The whole family has had double the trauma. She was a very loved woman, my mum. A very hardworking woman from Grove Hill. She deserved more.”

No prizes for guessing the name of the undertaker.

Read the sad and sorry story here.

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