You are protected by:

The Supply of Goods and Services Acts 1982 and, if you made arrangements at home, by the Consumer Protection From Unfair Trading Regulations 2008.

Both the National Association of Funeral Directors (NAFD) and The National Society of Allied & Independent Funeral Directors (SAIF) have codes of practice and offer an arbitration service to complainants against their members.

Most funeral directors belong to one of two trade associations. Each has entry criteria and each a code of practice. Both operate a complaints procedure under the auspices of the Chartered Institute of Arbitrators. They are the National Association of Funeral Directors (NAFD) and The National Society of Allied & Independent Funeral Directors (SAIF). They inspect members’ premises to make sure they are keeping up to the mark.

They confer an element of respectability on the industry. It is impressive that members pay for the privilege of being policed. Are they any guarantee of quality? No. They are a guarantee of acceptable standards, that’s all.

Don’t be put off if a funeral director is not a member of NAFD or SAIF.

You can see their codes of conduct on their websites: NAFD Code of Practice and SAIF Code of Practice.