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charlesandrew plumeOmegaJane smithRu Callender Recent comment authors

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andrew plume
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andrew plume

thx Charles

yes, they do not feature but to rectify that, here’s a further link for them;-

http://www.peacefunerals.co.uk/

the ‘Sheffield example’ in the form of a commentary is imo just the sort of site that’s needed for other UK Cities (aside from the GFG, of course)

best

andrew

andrew plume
Guest
andrew plume

and re the typo as above, there was no intention to refer to Sam as ‘Same’, apologies to you Sam

andrew

andrew plume
Guest
andrew plume

……and oh gosh, all of the great and good in Manchester are eager to see themselves on the web, oh yes – here’s Mr Same Kershaw with his take on events (or is it ‘a party political speech’):- http://www.youtube.com/watch?v=6au7-VgZTLI&feature=relmfu now I seem to recall that Sam has featured in this blog before…….mmmm, and also ‘something’ from memory too regarding the (greatly respected) Steel family of Winchester – it should be out there in ‘googleland’ somewhere, yes very certainly…………….. thanks for appearing Sam and oh my he’s been very busy this year (in front of camera) – here he is again… Read more »

andrew plume
Guest
andrew plume

and on the further interests of transparency, I have for some time felt that this is a very decent informative site for the residents of Sheffield;-

http://johnfairest.com/

and very ironic indeed that it’s a f’care link that sends one straight to this page

andrew

andrew plume
Guest
andrew plume

Tamworth Co-op goes into print to distance itself:- Statement 26th June 2012 “Dispatches – Undercover Undertaker”. Channel 4 Programme – 25th June 2012. In light of issues raised in the above programme, we wish to make it clear that Tamworth Co-operative Society is an entirely separate organisation and independent of the Co-operative Group, which is based in Manchester. Tamworth Co-operative does have two locations that utilise the Co-operative Funeralcare brand, but these are managed by ourselves, and are under our control. The above television programme relates to the operations of the Co-operative Group in Middlesex and Hampshire. Tamworth Co-operative Society… Read more »

Omega
Guest
Omega

Filmed openly but ever so slightly illegal I think,naughty Carl!

andrew plume
Guest
andrew plume

ok Jane, understood

andrew

Jane smith
Guest
Jane smith

co op funerals are cowboys . Simple as that.

Ru Callender
Guest

Yawn. Carl Marlowe, body of Rajpal Mehat, decomposed beyond recognition, filmed openly, etc etc. see all of above. My comments vary, Simon’s the same.

Ariadne
Guest
Ariadne

Really? Enough.

Simon Irons
Guest
Simon Irons

Searching YouTube to watch the programme again, I came across this video of independent funeral director recommended by this blog

http://www.youtube.com/watch?v=_HLYu6K99aA&feature=youtube_gdata_player

Now that is shocking !

andrew plume
Guest
andrew plume

Dear Omega

I’m not sure what you had in mind, please elaborate and I will respond

yours

andrew

Omega
Guest
Omega

My apologies, the above comment was for Mr Plume.

Omega
Guest
Omega

Mr XX
What you mustn’t do is paint the consumer as some sort of simpleton that is unable to shop around until they find a price that they are satisfied with.
In these tough economic times more of us “great public” have become financially savvy and choosing a funeral is no different.
Give the public a little credit please,we’ll be the judge as to what is excessive.

Omega
Guest
Omega

Maybe it was the photo on his website of two gentlemen with their hands in their pockets with one slouched against the hearse.
Doesn’t look very professional to me and would put me off buying!

Simon Irons
Guest
Simon Irons

Mr Holmes
I have just spent a few minutes adding your posts on the CH4 and related blogs…… all very negative ……

If the big boys are as bad as you say, why were you so keen to sell your business to them when to offered to all and sundry a year or so back, am guessing that the fact no one wanted to buy your precious family business you then turn on them……. Can’t join them fight them….. You talk transparency as guess that because you are so very transparent !

andrew plume
Guest
andrew plume

Mr XX

I entirely agree, there is very much a myth that f’care are in it to help people and that it’s all for the benefit of the community and so on – the great public would find it difficult to square that with their excessive prices, which are way way too high. To me it’s not their charge for ‘hygenics’ which at £75 is actually very reasonable, it’s the amount for ‘their professional services’ and the prices for the woodwork that grates, both being massively excessive

yours

andrew

Mr XX
Guest
Mr XX

I suspect that Funeralcare is Britain’s largest for complex reasons. In an very profitable business the biggest more easily get bigger. The Co-op have access to low cost city funds for substantial investment. I also feel that their success is not unrelated to perception. The great uninformed masses believe the Co-op is not trying to make money from them. Somehow the reported profits appear to be a friendly accidental by-product of the service provided. What many of us believe is that Funeralcare is in reality a ruthlessly efficient business – just like many others. As an independent FD, perhaps I… Read more »

Jon Underwood
Guest

Not for the first time I have to suspect that the co-op are better at managing their reputation than they are at other things…

A.N.Employee
Guest
A.N.Employee

Wow GTS,you are a breath of fresh air,thankyou.

GTS
Guest
GTS

Co-op should have stuck to their guns. Facts:- Co-op is a business, and is run like a business. That’s why they’re so successful and are the largest Funeral Provider in the UK. Co-op carry out vast amounts of Funerals. They need hub facilities to cope with the volume. – They wouldn’t be busy if they didn’t do a good and fair job. Co-op’s Mortuary and Cold Room Facilities are fitted to a much higher standard than many independent family businesses. Co-op reinvest vast amounts of their profit into improvements and staff training. If you compared the percentage of mistakes prorate… Read more »

Simon Irons
Guest
Simon Irons

I think if you find private businesses owned by Funeralcare or indeed their other business Fairways without the said ownership details they should be exposed. In the same way if you are wrong you should come back and say so. I have checked ones close to me and they all have a notice on the front window with registered office details including naming Fairways and The CoOperative Group, true it’s not a huge sign but to be fair on them it is there and on some when looked through the window I could see a marble plaque with the same… Read more »

gloria mundi
Guest

OK Andrew, but if an apology has the lawyers salivating, surely and expression of regret at what we saw would be something? After all, we did see it.

andrew plume
Guest
andrew plume

David Holmes said…

“Please let me keep my job.”

it’s looking pretty safe now David

andrew

andrew plume
Guest
andrew plume

gloria mundi said…

“In his clip intended for the public, I note that he does not start out with an apology, or an expression of regret, for anything we have seen that might distress us or cause us concern about FCare in general….”

that’s because their Legal Department have already proofed his speech

andrew

andrew plume
Guest
andrew plume

A Celeb said…

“Yes Gloria – it’s an advert.
Memories of a successful high street chain of jewellers are coming back to me. Ratner thought he was invincible too”

an excellent comparison

andrew

andrew plume
Guest
andrew plume

Lin said…

“I note what Mr Tinning says about declaration of ownership on apparent ‘independent’ FDs premises, literature etc.
Well, I have my doubts on at least three branches by my office – time to go out for a trip with my camera because I’m pretty certain his statement isn’t accurate!”

oh yes, it will be there alright but not in ones normal ‘sight lines’ I would suggest

and see my comment a few days ago re Adela Funeral Homes in Eastbourne

andrew

andrew plume
Guest
andrew plume

Stephen yes, spot on with the businesses that you mentioned, I indirectly referred to them when I blogged under another heading on here last week there is a brazen disregard for the amount that f’care charge when compared to all of their shortcomings, for what the average punter pays they receive a very poor service, despite what Mr T may say if he is intending to retain his position and seek a full and complete clear up of this mess, I suggest that all persons shown on last night’s programme (apart from the undercover reporters) should be immediately sacked and… Read more »

FD Puzzled
Guest
FD Puzzled

Lin – I will do the same. I don’t think any of the Fairways Partnership premises mention their ownership either.

Trannsparency my ar5e.

FD Puzzled
Guest
FD Puzzled

I love the way he says ‘you will be re-trained.’ Er, who does he imagine trained staff to hide simple funerals and cheap coffins? Too many employees and former employees know what their line managers told them to do to ensure a cover-up. Where did the men at the top think the vast profits and fat bonuses were coming from? If he really didn’t know how staff were trained, he will have to resign because he should have known.

Lin
Guest
Lin

I note what Mr Tinning says about declaration of ownership on apparent ‘independent’ FDs premises, literature etc.
Well, I have my doubts on at least three branches by my office – time to go out for a trip with my camera because I’m pretty certain his statement isn’t accurate!
Watch this space.

A Celeb
Guest
A Celeb

Yes Gloria – it’s an advert.
Memories of a successful high street chain of jewellers are coming back to me. Ratner thought he was invincible too.

Stephen Nimmo
Guest

My initial view on this was the statement at the very end of the employee clip. It asks staff to refer any queries or problems to their line managers. From what I saw in the programme, it is the line managers who are the ones pushing the selling and monitoring the financial performance of the staff. It is they who need dealing with. Having seen the impact of the Channel Four documentary on Harold’s Funeral Service in Salisbury fifteen years ago, if he thinks it is going to be a “difficult couple of days”, he is sorely mistaken. In the… Read more »

gloria mundi
Guest

I’ve nothing but sympathy and support for FCare people on the ground who have done nothing culpable and now feel exposed. I’ve worked with some good ‘uns. As for Mr Tinnings – if he were a minister of state, would we not expect him to resign, or at least to blame a junior minister, who would then resign? In his clip intended for the public, I note that he does not start out with an apology, or an expression of regret, for anything we have seen that might distress us or cause us concern about FCare in general. It seems… Read more »

Jed
Guest
Jed

I had no idea that the company, for which I am Managing Director, was so ruthlessly setting these high performance targets and trying to make as much profit as it possibly can out of its faithful customers and members.

David Holmes
Guest

Please let me keep my job.