I expect there will be a number of stories like this. This one’s from this is Gloucestershire and is about Glad Stockdale’s experience of a Midcounties Co-op funeral, which all came back to her when she watched Undercover Undertaker, of which this is Gloucestershire writes:
The programme showed bodies piled up in a warehouse, instead of being kept in a chapel of rest and bungling funeral directors sending the wrong body to a funeral.
The last straw came when the family went to see Mrs Stockdale the day before her funeral. A plastic bag containing the underwear and clothes she had been wearing had been dumped in the coffin. The trolley she had been wheeled in on lay nearby.
After several complaints, Mid-Counties Co-Op gave them compensation of £500 to pay for a wake and a trip to scatter her ashes.
A Midcounties Co-operative Funeralcare spokesman said: “Midcounties Co-operative Funeralcare, which is not connected to Co-operative Funeralcare as run by the Co-operative Group and referred to in the programme, operates to the highest standards of professional care. Our staff are fully trained and qualified. We are members of the National Association of Funeral Directors and adhere to its exacting standards and code of conduct as a minimum.”
Well, that’s interesting. I could have sworn Midcounties had rebranded under Co-operative Funeralcare. What do you make of this screenshot of their website?