The Good Funeral Guide Blog

Funeralcare screwupdate

Thursday, 8 October 2009

THE SCENE: An undertaker’s premises in a shopping centre in the middle of a council estate on the outskirts of Hull. ENTER three ten year-old children…

Before we resume the narrative, consider for a moment what a ten year-old is. It is a half-size version of an adult. It speaks as a child. It understands as a child. It thinks as a child. It looks like a child. Dammit, it is a child.

The children ask if they can see the body of Daniel Trott, a 22 year-old who died when his motorbike collided with a lamppost. They are, they explain, friends of Daniel. The undertaker nods and ushers them into the chapel of rest.

Picture the scene.

What happened next? The little lads later bumped into Daniel’s brother and told them all about it. Daniel’s brother told his Mum. His Mum hit the roof. She had expressly told the undertaker that no one was to visit Daniel except those she authorised. The undertaker had helpfully given her business cards so that these people could identify themselves when they arrived. A good system, but not, it seems, foolproof.

A spokeswoman for The Co-operative Funeralcare, said: “Our member of staff acted in good faith, believing the boys, who explained they were friends of the deceased, had been given permission by the deceased’s mother. This was an error, for which we have apologised to the family.”

Hmnn. Read the account in the Hull Daily Mail here.

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